My Mom's computer is running Windows XP, and my desktop running Windows 7. She's having some technical issue, so I want to do a Remote Assistance session to her machine. However, no matter what I've tried, the Remote Assistance program doesn't connect successfully. I've verified that the Windows Firewall (on both my and her machines) is configured properly to allow Remote Assistance program to go through.
What's interesting is that I have the same problem when I try to do Remote Assistance from my desktop to my laptop, which is also running Windows XP. However, when I try to connect to my girlfriend's machine, which is runninng Windows 7 this time, the connection is successful.
So in the end, I guess there must be some incompability between Windows 7 and Windows XP. Does anyone experience the same issue? How did you resolve it?
Best Answer
From the Windows 7 machine, get the user to open Remote Assistance and send you an invitation for help, by email. For some reason, this seems to work where a direct offer of assistance from XP to Windows 7 does not.