I have Outlook 2013 connected to my HP e-mail address and a Microsoft account with which I log into my computer (my Microsoft account uses my same hp e-mail address). But my lock screen does not show me e-mail notifications. I know only the new apps can show notifications and the old desktop apps, like Outlook, cannot, but the Mail app seems to be not running, on the Start screen it is just an icon, pretty inactive, so I thought it just isn't hooked to my Outlook. When I open Mail it prompts me to add an e-mail account, but when I enter my credentials it just says that this e-mail is already added. There are no other options whatsoever. I just want my lock screen to display e-mail notifications, but i don't know how.
I've already checked "PC settings" > Personalisation > Lock screen, the mail notification is turned on.
Basically I want to know how to connect my Outlook HP.com account to the Mail app, when it tells me that it is already added, but it is neither displayed nor functioning.
Best Answer
Well after some research and contacting Microsoft Support I found out the following:
Like Indrek said, only Metro/Live tile apps can show notifications on the lock screen, however the Mail app can NOT be simply synched with Outlook to display notifications on the lock screen. In order to do that you have to add your e-mail address manually and separately in the Mail app.
My problem stemmed from the fact that my e-mail address is a corporate e-mail and it does not use neither POP3 nor IMAP, it uses Microsoft Exchange. That is why it was unable to sync my emails. Please note it is an hp.com e-mail and not an Exchange e-mail address, as it appears there is a difference between Microsoft Exchange e-mail protocol and the Microsoft Exchange e-mail... program/service/whatever.
Short answer for tech savvy people: You need to manually set your mail server address and username in order to sync a Microsoft Exchange protocol e-mail.
To set up your Microsoft Exchange protocol email you need to add an account in the Mail app by opening the Mail app and pressing "Win + C" then going to "Settings" and "Accounts". Click "Add an account" and choose "Other" as the type of account. Choose "IMAP" and click "Show more details" on the next screen, here you need to fill out all the details, namely username and incoming/outgoing server - you may need to ask a system administrator to do this for you. After you do that your Mail app should sync.