Google-chrome – Chrome Downloads Virus Scan Failed


Chrome just recently updated (Version 24.0.1312.57) and I can't download files no more. I think the latter is the result of the former.

Internet Explorer (8) has no problems.

OS: Windows XP SP 3.

Every time I try I get 'Virus Scan Failed' next to the file name in the Download box at the bottom of the screen.

When I look at my Downloads (chrome://downloads/) it says 'Download Failed' but if I try and do a new download it says 'Anti-virus software failed unexpectedly while scanning this file.'

I've looked the 'Common Download Errors' page, especially the advice concerning 'Possible causes of error message: Virus Scan Failed'. Not much help here. I have Symantec Endpoint antivirus installed, its a corporate install and I can't change any of the settings so I can't attack it from that angle.

I can't find anything related to the Microsoft Attachment Manager in my registry either.

I found one thread recommending running Microsoft Fix It to reset Internet Explorer settings, as this would fix this problem in Chrome. It didn't

So, any advice?

Best Answer

Go to the following registry key:

HKEY_LOCAL_MACHINE >SOFTWARE >Microsoft >Windows >CurrentVersion >Policies >Attachments

Double click on “ScanWithAntivirus” registry key and change its value to “1” which is by default “3“.

Changing the key value to “1”

See: How To Fix Google Chrome Download "Virus Scan Failed" Error.

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