Fuji Xerox printer prompts for paper load


A Fuji Xerox Docuprint CM305df randomly asks to load more paper, even though it has paper in the tray.

It will also ask to select a paper tray when the printer only has one paper tray.

It will then keep printing the one page I was trying to print multiple times until I reset it by continuously pushing clear.

Fuji Xerox technical support advised me to check the settings for page size and it was correctly set for A4. Support then advised that I need to check the paper size every time I print and ensure that it is A4!

Can someone please help?

Best Answer

When you insert paper in the CM305df it prompts you on the front panel for the paper size and type. Make sure they match the driver settings. Just pull out the tray, re-insert it and watch the display. If the front panel settings are correct, check the driver settings and set it to the same. For example, the driver may be set for US Letter, and the loaded paper is A4.

In the case of Word, the size and type are set in Page Setup, as Word ignores driver settings for paper. This can cause problems if you print a document that was created for a different printer.

Related Question