I have recently installed Microsoft Office 365 (shows up as Office 2013) but when I open any of the applications (Word, Excel, etc.) I am presented with a popup which is nearly blank and the ribbon menu is nearly blank.
I first installed it 2 weeks ago and it worked fine, then last week when I opened it the menu was mainly blank, the menu items sometimes came back when I hovered the mouse over the individual items.
Prior to installing this Office 2000 was installed. I have since uninstalled both and reinstalled Office 365. I have attempted to use the built in repair tool (both online and local repair). There doesn't seem to be any screenshots showing this that I could find; this is not the normal user issue of the menu auto-hiding.
This is running under Windows 7
Update: I have traced this down to a 'faulting module' d3d11.dll, still unsure of a solution. I have run sfc over it and it passes, I have reinstalling directx, no change, and I have tried using the install disc for a windows repair, again no joy
Best Answer
Look at DirectX and App-V as update vectors. The web install of Office is an App-V package. The DLL you list is for Direct3D.
If you can login to your Office365 portal, go to settings, then Setup. You can run prerequisite checking tools to ensure your system is updated.