I'm having problems with my wireless connection; I'm able to connect to the router fine (and I get full signal strength), but whenever I try to connect to a web page (or the router configuration page) it times out. It is the same in all browsers (Chrome, Firefox and IE) and results are the same even entering in the IP address manually.
I am using a Surf USB Wireless Micro Adapter which I tried in my Windows 8 laptop (from the same location as my PC) where it worked fine. Furthermore, I can access the internet fine on my PC using an ethernet connection.
The output of ipconfig /all
for the wireless connection is:
Wireless LAN adapter Wireless Network Connection 8:
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Surf Wireless Micro USB Adapter
Physical Address. . . . . . . . . : 94-44-52-E6-55-23
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::35a8:5368:b61:b2cb%36(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.84(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 13 December 2013 11:45:33
Lease Expires . . . . . . . . . . : 14 December 2013 11:45:42
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 798245970
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-37-CD-BE-F4-6D-04-21-B5-70
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
As mentioned before using an ethernet connection on the same computer works fine, the output of ipconfig /all
for that is as follows:
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connection
Physical Address. . . . . . . . . : F4-6D-04-21-B5-70
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6caf:9460:de88:8440%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.88(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 13 December 2013 11:48:23
Lease Expires . . . . . . . . . . : 14 December 2013 11:48:22
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DNS Servers . . . . . . . . . . . : 192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
I've used tracert to check the connection between my PC and Google's DNS (8.8.4.4) and got the following:
Tracing route to google-public-dns-b.google.com [8.8.4.4]
over a maximum of 30 hops:
1 * 3 ms 3 ms BThomehub.home [192.168.1.254]
2 21 ms 19 ms 20 ms 172.16.14.133
3 * * * Request timed out.
4 37 ms 45 ms 43 ms 217.41.216.29
5 567 ms 87 ms 29 ms 213.120.176.42
6 42 ms 30 ms 25 ms 217.41.168.233
7 23 ms 27 ms 24 ms 217.41.168.109
8 25 ms 23 ms 27 ms 109.159.249.242
9 * * * Request timed out.
10 * * * Request timed out.
11 * * 1759 ms 195.99.126.113
12 * * 2737 ms 209.85.252.186
13 25 ms 28 ms 26 ms 209.85.245.2
14 2508 ms 35 ms 35 ms 66.249.95.173
15 3657 ms 1518 ms 32 ms 72.14.238.217
16 * * * Request timed out.
17 2321 ms 41 ms 37 ms google-public-dns-b.google.com [8.8.4.4]
Trace complete.
So far I've tried
- Resetting the TCP/IP stack
- Reinstalling drivers
- Using different USB ports
- Disabling the firewall
All to no avail. I'm all out of ideas, so any help is very much appreciated.
My thoughts on the issue is that I'm connected to the internet okay, but for some reason the connection is really slow (causing the timeouts). This shouldn't be the case, as I've mentioned other devices connect to the internet fine, and my dongle works fine in my laptop. I have noticed that I am occasionally able to send and receive Facebook messages (using chat) on my PC using WiFi, but actually loading a web page takes too long and times out.
Best Answer
You can try :
Open cmd as administrator and enter this commands:
Then try cmd -> ping google.com