Cintiq Pro 13 doesn’t display on Windows 10 System

biosmultiple-monitorsthunderboltusb

This recently launched Cintiq supposed to work with a single USB-C connection.

I have a Motherboard Asus z270-AR with USB-C port, but when I connect it, the cintiq works fine as a tablet, but it doesn't display anything.

Could it be misconfiguration on BIOS/ Thunderbolt?

What I also tried:
The product comes with a adaptor which converts usb-C to Standard USB + Mini displayport. I don't have Mini displayport, I tested with multiples third party adaptors (to Displayport, to DVI, to HDMI). Any of them worked.

I tried on other 3 computers with Win 10 with Standard USB + Minidisplay port + 3rd party adapters. Any of them worked.

I tried on a Mac with Standard USB + Minidisplay port. It worked.


PC Specs:
Asus z270-AR

  • List item
  • Windows 10
  • Standard Monitor Display on Nvidia GTX660

Best Answer

I could make it work by getting the best Mini displayport to Displayport cable adaptor with 4x x 2k resolution, but after making sure my graphic card has DisplayPort version 1.2.

Before I had tried a lower quality cable with no success.

I discovered Cintiq Pro requires USB-C with Alternate DisplayPort Protocol, as said in this Review on Youtube (min 1:40).

More information about USB-C Alternate protocols.

Then I found a link from the Wacom itlsef saying about HDMI compatibility: it may work in specific situations, but it has a lot of issues (not recommended).

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