I have been trying to solve this problem for a long time. I have been using Chrome for more than 4 years, it is the best browser for me.
Suddenly, Chrome stopped working. I tried uninstalling it and reinstalling it more than 20 times, but it's still not working. By not working I mean I can't open pages, I can't open settings, I can't open plugin's, etc.
I have searched a lot on the Internet and I have installed many programs to remove trojans, worms, malware. But Chrome is still only working outside of sandbox.
From the Run prompt;
- This works: chrome –no-sandbox
- Doesn't work: chrome
My operating system is Windows 7 64-bit.
Update 1
Screenshot per user request.
Update 2
When I open the Task Manager in Chrome, I see something called GigaAuthExtension. I didn't install this. Could this be the problem?
Update 3
I found that I am unable to start Google Services on Windows.
Update 4
When I run chrome, I noticed this strange process:
conhost.exe
and the path of it starts with ??
. I just see it when I run chrome the first time after restarting windows
is this a maleware?
Update 4
When I open a chrome page, I found these processes
Update 5
I found that I have a process named csrss.exe
, I read that this could be either a system process or a maleware with the same system process name. I tried to right click on it and go to location, but no location open. I mean nothing opened. is that the problem?
Best Answer
NOTE: This is not a permanent solution.
You can try installing an older version of Google Chrome and see if that works.
If this problem is introduced by a new version of Google Chrome, then it could mean there's a software conflict with something on your computer.
It might even help to read the changelogs and see what was introduced/removed/modified between the last working version of Google Chrome and the one after it. That might help pinpoint the problem.
As @harrymc suggested, you should try filing a bug report. You can do that from Chrome itself:
→ Help → Report and Issue. Or use the shortcut combination, LAlt+LShift+I
EDIT: It looks like this is a known issue. It seems very likely that the problem might be related to old software causing conflicts on your computer (as previously suggested)
You can check if a software conflict is present by visiting this page:
chrome://conflicts
If you see outdated software listed there, you should update them and hopefully, that'll fix the problem.