Chrome Unable to Connect to the Internet – Troubleshooting Guide

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I'm getting the error code: DNS_PROBE_FINISHED_NO_INTERNET in Google Chrome.
The thing is, I have a working internet connection. I am posting this using that connection, using Internet Explorer. It's only Chrome doing this.

What happened was my laptop was refusing to go to sleep mode, so it ended up running out of battery power. I charged it, and when I subsequently booted the computer, Chrome stopped working. I don't see the connection…

I added Firewall rules (inbound/outbound) to allow Chrome to connect…so unless I'm missing something.

UPDATE: Chrome portable is working for me…just not the regular chrome.

UPDATE 2 Now I realize it had to do with Covenant Eyes which I have installed. See the accepted answer

Best Answer

The problem is likely related to Chrome and a black list service that is new and apparently not ready. The blacklist service (wrongly) blocks some dll's, most common being one that is used by an internet filtering software called Covenant Eyes. According to Covenant Eyes customer support, the problem only exists on versions 4.5.3 and earlier. Upgrading to version 5, which requires a full uninstall of the previous version, will fix the issue.

There is a workaround that involves a simple registry edit. This is useful if you cannot upgrade Covenant Eyes for some reason or your issue is related to the Chrome blacklist service, but not Covenant Eyes.

Change registry value HKEY_CURRENT_USER\Software\Google\Chrome\BLBeacon\state from 1 to 0.

The registry edit workaround has mixed reviews on this page. Some say it works, but reverts back after closing Chrome. Others report that it works perfectly and they can close Chrome and it will not revert. The reason is not clear, but most with the Covenant Eyes issue are reporting that it is working perfectly for them. A few users without the Covenant Eyes issue have reported that the registry edit worked for them as well.

  1. I have personally tried the Regedit option and it worked and has not reverted after five days of heavy use. I have not tried upgrading Covenant Eyes. I will try that on a different computer without making the registry edit and report back.
  2. How to use the registry editor. Be cautious when using the registry editor. If you don't know what you are doing you can really mess up your computer.
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