After Windows 10 was upgraded, CD/DVD (TSSTcorp CDDVDW SU-208DB) stopped working.
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
I was trying to uninstall and reinstall, but no success. Any hints?
EDIT:
Registry looks like this:
EDIT2:
Connection:
Best Answer
OK did a Windows logo key -R. entered regedit.
Went to HKEY_Local_Machine\System\CurrentControlSet\Services\atapi
Under it I created a folder called 'Controller0'
In Controller0 I did a 'New' (left click) and typed in 'EnumDevice1' as 'RegDWORD' and modified it to binary '1' in hex.
Exit regedit and restart computer
After the restart, I can now see the CD/DVD in device manager.
Now I can try to reload the device drivers.
This did work for me. The '?' has left my USB devices, thumbnail, nook, ipod, etc. The device manager now confirms I have a working CD/DVD but I stuck in a game and was able to start it, :) My Pc now shows the device as well, it didn't before. Hope it works for you because I have spent days trying to get this thing back again.