Windows – Can’t log in normally, have desktop and user profile issues in Safe Mode

64-bitwindows 7

For some reason my computer has some problem(s) that I don't know the origin of, nor how to solve them.

I've had these problems for three days and have tried to fix them but to no avail.

Here are the issues:

When I try to log in on my computer I get a message that says:

The group policy client service failed the logon, Access denied.

Then it logs off and returns to the profile selection screen.

After that I tried to log in via "Safe mode" and it work without getting the message. However here comes my next problem (these problems are only in Safe Mode since I can't log in normally):

When I log in via Safe mode, my desktop icons are gone and my background is black. Also some of my programs in my Start Menu are gone.

On my "computer" (windows+E or via the Start Menu) some folders on the left panel are gone. When I right click and click on " show all folders" nothing happens:

enter image description here

Things that I've tried:

  1. Chkdsk (doesn't find any problems)

  2. SFC/scannow (found some corrupted files, don't know what to do after that – it only said that some files couldn't be repaired and that the repair will take place after rebooting. I did restart my computer but the problem is still there)

  3. System restore (didn't help at all)

My other problem is (also in Safe Mode):

In my profile: c:/users/eric (personal profile) I only have the following folders:

Appdata
Contacts
Desktop
ntuser

(I can't find my documents, videos, pictures etc)

Here is a screenshot of it:

enter image description here

What is causing this problem? Is it the user profile or something else?

I will not try to fix my computer now, in case I do something wrong and all my files are deleted (videos, pictures, documents and files that were on my desktop). Does anyone have a safe solution?

Best Answer

Eric, you files should still there, they just don't show up when logging into safe mode, your files can be found in the

Vista W7

C:\Users\ [your user name]

XP

C:\Documents and Settings\ [your user name]

folder, you may have to use folder options to unhide hidden and system folders to see everything, copy off the files you need to a usb drive.

Once your files are safe you can work on the user profile problem.

NOTE: the desktop is a bad place to store files, system restore can delete user created desktop items, always store files in My Documents or create additional folders on the C drive and store them there, you can make shortcuts on the desktop to those files or folders.

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