I've just upgraded to Win10, and I am trying to sign into my Microsoft Account in order to use Cortana, however I am caught in a loop and it won't accept my credentials.
The credentials are definitely right, verified by accessing the Microsoft account via https://account.microsoft.com. Also, if I type my credentials incorrectly when trying to sign in on my PC I am told the credentials are wrong – therefore I can be certain that the authentication process is taking place.
Steps are as follows:
- Start
- Type "Your Account"
- Enter
- Scroll down on the Setting window
- "Add a Microsoft account"
- Enter email and password (for Microsoft account)
- Sign in
Nothing happens. I am returned to the previous screen and not logged in.
The same is true when I place my cursor in the bottom left hand corner search bar. I am asked to sign in to be able to use Cortana, the dialogues about getting you to sign in just go round in a loop after I've entered my credentials.
Best Answer
I've found the answer from information posted by another user on the TechNet forum. Here is the link: Can't sign in to Microsoft Account.
I jumped straight to Step 4 in the reply marked as 'Solved', which was this: