Following an update on a Windows 7 Professional Toshiba Laptop, I am now unable to login.
I get to the blue login screen and press enter (or click on the icon with my user name). However I am not presented with the password entry dialog. The mouse icon briefly (~1sec) changes to the standard mouse symbol with the circular loading icon alongside (below).
The screen then returns to the standard blue screen.
By standard blue screen I mean this:
The problem persists even when restarting in safe-mode.
Is anyone else familiar with this error? What can I do?
Best Answer
Following an update on a Windows 7 Professional Toshiba Laptop, I am now unable to login.
This has the symptoms of a bad update. Other reports indicate that is is caused by KB3097877 (see later).
You should perform a System Restore to a date before the updates.
You can do that using your System Repair disk (if you have one).
You can also press F8 before the Windows logo appears. See What are the system recovery options in Windows?. One of the options is "System Restore".
KB3097877 causing severe difficulties for some Windows 7 users