I am installing SQL Server 2012 SP1 on a new Windows 8.1 machine.
During installation I get this error: (Screenshots similar to this question)
TITLE: Microsoft SQL Server 2012 Service Pack 1 Setup
The following error has occurred:
Wait on the Database Engine recovery handle failed. Check the SQL Server error log for potential causes.
When I Click OK – it continues installation, but doesn't actually install the Database Engine Services, Reporting Services – Native, Data Quality Services or Full-Text and Semantic Extractions. This rest is checked-off as green.
I have tried various solutions (like playing with the 'login as' options under SQL Server in Configuration Manager ; shutting down the Firewall etc) , but nothing has worked yet. Your help appreciated.
Full log below:
Overall summary:
Final result: Failed: see details below
Exit code (Decimal): -2061893606
Start time: 2014-12-17 00:10:05
End time: 2014-12-17 00:44:12
Requested action: Install
Setup completed with required actions for features.
Troubleshooting information for those features:
Next step for RS: Use the following information to resolve the error, uninstall this feature, and then run the setup process again.
Next step for SQLEngine: Use the following information to resolve the error, uninstall this feature, and then run the setup process again.
Next step for DQ: Use the following information to resolve the error, uninstall this feature, and then run the setup process again.
Next step for FullText: Use the following information to resolve the error, uninstall this feature, and then run the setup process again.
Machine Properties:
Machine name: [COMPUTER]
Machine processor count: 4
OS version: Future Windows Version
OS service pack:
OS region: United States
OS language: English (United Kingdom)
OS architecture: x64
Process architecture: 64 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID Feature Language Edition Version Clustered
Package properties:
Description: Microsoft SQL Server 2012 Service Pack 1
ProductName: SQL Server 2012
Type: RTM
Version: 11
Installation location: E:\x64\setup\
Installation edition: Enterprise
Slipstream: True
SP Level 1
Patch Level: 11.1.3128.0
Product Update Status:
Success: KB 2674319, KB 2793634
Product Updates Selected for Installation:
Title: Service Pack 1
Knowledge Based Article: KB 2674319
Version: 11.1.3000.0
Architecture: x64
Language: 1033
Title: SQL Server 2012 SP1 GDR Product Update
Knowledge Based Article: KB 2793634
Version: 11.1.3128.0
Architecture: x64
Language: All
Update Source: MU
User Input Settings:
ACTION: Install
ADDCURRENTUSERASSQLADMIN: false
AGTSVCACCOUNT: NT Service\SQLSERVERAGENT
AGTSVCPASSWORD: *****
AGTSVCSTARTUPTYPE: Manual
ASBACKUPDIR: C:\Program Files\Microsoft SQL Server\MSAS11.MSSQLSERVER\OLAP\Backup
ASCOLLATION: Hebrew_CI_AS
ASCONFIGDIR: C:\Program Files\Microsoft SQL Server\MSAS11.MSSQLSERVER\OLAP\Config
ASDATADIR: C:\Program Files\Microsoft SQL Server\MSAS11.MSSQLSERVER\OLAP\Data
ASLOGDIR: C:\Program Files\Microsoft SQL Server\MSAS11.MSSQLSERVER\OLAP\Log
ASPROVIDERMSOLAP: 1
ASSERVERMODE: MULTIDIMENSIONAL
ASSVCACCOUNT: NT Service\MSSQLServerOLAPService
ASSVCPASSWORD: <empty>
ASSVCSTARTUPTYPE: Automatic
ASSYSADMINACCOUNTS: [COMPUTER]\[USER]
ASTEMPDIR: C:\Program Files\Microsoft SQL Server\MSAS11.MSSQLSERVER\OLAP\Temp
BROWSERSVCSTARTUPTYPE: Automatic
CLTCTLRNAME: <empty>
CLTRESULTDIR: <empty>
CLTSTARTUPTYPE: 0
CLTSVCACCOUNT: <empty>
CLTSVCPASSWORD: <empty>
CLTWORKINGDIR: <empty>
COMMFABRICENCRYPTION: 0
COMMFABRICNETWORKLEVEL: 0
COMMFABRICPORT: 0
CONFIGURATIONFILE: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20141217_000419\ConfigurationFile.ini
CTLRSTARTUPTYPE: 0
CTLRSVCACCOUNT: <empty>
CTLRSVCPASSWORD: <empty>
CTLRUSERS: <empty>
ENABLERANU: false
ENU: true
ERRORREPORTING: false
FEATURES: SQLENGINE, FULLTEXT, DQ, AS, RS, DQC, BIDS, CONN, IS, BC, SDK, BOL, SSMS, ADV_SSMS, SNAC_SDK
FILESTREAMLEVEL: 0
FILESTREAMSHARENAME: <empty>
FTSVCACCOUNT: NT Service\MSSQLFDLauncher
FTSVCPASSWORD: <empty>
HELP: false
IACCEPTSQLSERVERLICENSETERMS: true
INDICATEPROGRESS: false
INSTALLSHAREDDIR: C:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR: C:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR: <empty>
INSTANCEDIR: C:\Program Files\Microsoft SQL Server\
INSTANCEID: MSSQLSERVER
INSTANCENAME: MSSQLSERVER
ISSVCACCOUNT: NT Service\MsDtsServer110
ISSVCPASSWORD: <empty>
ISSVCSTARTUPTYPE: Automatic
MATRIXCMBRICKCOMMPORT: 0
MATRIXCMSERVERNAME: <empty>
MATRIXNAME: <empty>
NPENABLED: 0
PID: *****
QUIET: false
QUIETSIMPLE: false
ROLE: <empty>
RSINSTALLMODE: DefaultNativeMode
RSSHPINSTALLMODE: DefaultSharePointMode
RSSVCACCOUNT: NT Service\ReportServer
RSSVCPASSWORD: <empty>
RSSVCSTARTUPTYPE: Automatic
SAPWD: <empty>
SECURITYMODE: <empty>
SQLBACKUPDIR: <empty>
SQLCOLLATION: Hebrew_CI_AS
SQLSVCACCOUNT: NT Service\MSSQLSERVER
SQLSVCPASSWORD: <empty>
SQLSVCSTARTUPTYPE: Automatic
SQLSYSADMINACCOUNTS: [COMPUTER]\[USER]
SQLTEMPDBDIR: <empty>
SQLTEMPDBLOGDIR: <empty>
SQLUSERDBDIR: <empty>
SQLUSERDBLOGDIR: <empty>
SQMREPORTING: false
TCPENABLED: 1
UIMODE: Normal
UpdateEnabled: true
UpdateSource: MU
X86: false
Configuration file: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20141217_000419\ConfigurationFile.ini
Detailed results:
Feature: Management Tools - Complete
Status: Passed
Feature: Client Tools Connectivity
Status: Passed
Feature: Client Tools SDK
Status: Passed
Feature: Client Tools Backwards Compatibility
Status: Passed
Feature: Management Tools - Basic
Status: Passed
Feature: SQL Server Data Tools
Status: Passed
Feature: Reporting Services - Native
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, uninstall this feature, and then run the setup process again.
Component name: SQL Server Database Engine Services Instance Features
Component error code: 0x851A001A
Error description: Wait on the Database Engine recovery handle failed. Check the SQL Server error log for potential causes.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.3128.0&EvtType=0xD15B4EB2%400x4BDAF9BA%401306%4026&EvtType=0xD15B4EB2%400x4BDAF9BA%401306%4026
Feature: Database Engine Services
Status: Failed: see logs for details
Reason for failure: An error occurred during the setup process of the feature.
Next Step: Use the following information to resolve the error, uninstall this feature, and then run the setup process again.
Component name: SQL Server Database Engine Services Instance Features
Component error code: 0x851A001A
Error description: Wait on the Database Engine recovery handle failed. Check the SQL Server error log for potential causes.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.3128.0&EvtType=0xD15B4EB2%400x4BDAF9BA%401306%4026&EvtType=0xD15B4EB2%400x4BDAF9BA%401306%4026
Feature: Data Quality Services
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, uninstall this feature, and then run the setup process again.
Component name: SQL Server Database Engine Services Instance Features
Component error code: 0x851A001A
Error description: Wait on the Database Engine recovery handle failed. Check the SQL Server error log for potential causes.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.3128.0&EvtType=0xD15B4EB2%400x4BDAF9BA%401306%4026&EvtType=0xD15B4EB2%400x4BDAF9BA%401306%4026
Feature: Full-Text and Semantic Extractions for Search
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, uninstall this feature, and then run the setup process again.
Component name: SQL Server Database Engine Services Instance Features
Component error code: 0x851A001A
Error description: Wait on the Database Engine recovery handle failed. Check the SQL Server error log for potential causes.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.3128.0&EvtType=0xD15B4EB2%400x4BDAF9BA%401306%4026&EvtType=0xD15B4EB2%400x4BDAF9BA%401306%4026
Feature: Integration Services
Status: Passed
Feature: Data Quality Client
Status: Passed
Feature: Analysis Services
Status: Passed
Feature: SQL Browser
Status: Passed
Feature: Documentation Components
Status: Passed
Feature: SQL Writer
Status: Passed
Feature: SQL Client Connectivity
Status: Passed
Feature: SQL Client Connectivity SDK
Status: Passed
Rules with failures:
Global rules:
Scenario specific rules:
Rules report file: C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20141217_000419\SystemConfigurationCheck_Report.htm
EDIT: Installation logs are located here:
https://www.dropbox.com/sh/11a5xp4v414qe67/AABBrQVgD5LzUpKQTp3kYN9sa?dl=0
Best Answer
Following can be the reason behind the error message. The process of troubleshooting such errors is mentioned in article Could Not find database engine startup handle error during Installation
The account which user selected on Server Configuration page window ( during installation) is somehow not able to bring SQL Server database engine services online. Either is lacks privilege or it is corrupted. During installation of database engine services SQL Server tries to bring online database services as a internal process but due to startup account either corrupt or not having appropriate privileges it fails to do so and ultimately installation fails.
Other reason is when installation fails first time due to some reason and user uninstall failed installation from add remove program, the un-installation leaves account in broken state so any further attempt to install flashes this error message.
The reason can be also that SQL Server installation was successful in installing SQL Server and its services but due to some other limitation in system or other system related errors SQL Server is not able to come online. The same has been discussed in section 'Looking at SQL Server errorlog'
Please try below solution
Uninstall SQL Server completely from add remove program. Make sure no previous failed installation fragments are present on your system. Please use this link for uninstalling existing instance of SQL Server
Start a fresh installation. Locate Setup.exe file in SQL Server installable. It would be something like below. Always Right click on Setup file and select Run As Administrator to launch the setup.
please select startup account for Database Engine services as NT Authority\SYSTEMwhich is also called as Local System account. Please see screenshotIf above still does not helps can you find SQL Server logs at location
Drive:\Program Files\Microsoft SQL Server\MSSQL.n\MSSQL\LOG\ERRORLOG and ERRORLOG.n files.And post the contents in question.
Where Drive is system drive on which you installed SQL Server. It can be system drive C or any user drive (D,E,F...) . MSSQLn here means version number of SQL Server
n=10 for SQL Server 2008/2008 R2
n= 11 for SQL Server 20012
n=12 for SQL Server 2014.
For more details about this issue please read this link
EDIT: IMPORTANT NOTE
Please don't install SQL Server 2012 with SP1 with slipstream method there was issue in slipstreaming process with SP1 which caused setup to fail. Only install SQL Server 2012 you can uncheck the SP1 setup during installation. The issue was removed with SP2 slip stream
Edit: Following are from logs you provided
SQL Server is installed but due to corruption in MSDB, Model database it is not able to come online. If model database is not able to come online tempdb wont be created hence SQL Server would not come online. The error is also includes stack dump this is very strange SQL Server is getting installed and detecting corruption in system data files. There might be two possibilities
The hardware( the underlying disk) on which master,model and msdb file resides is incorrectly formatted or corrupt. You need to get the Storage verified.
This might be bug ( Which I dont believe, actually some external factor is preventing SQL Server from coming online which can be known by analyzing dump )
You have two possible solutions
Use this Microsoft BOL document to rebuild system databases. You can also use this documents its more easy to refer because it has screenshots. See if this helps
Please contact Microsoft CSS ( Customer support) they are the best person to analyze dump which got generated. The location of dump file is C:\Program Files\Microsoft SQL Server\MSSQL11.MSSQLSERVER\MSSQL\LOG\SQLDump0001.txt.
Personally I will try to post this dump to one of my MS friend if he is free he might have a look, but dont expect much.