I have a used iPod Classic 5th Generation (A1136) that was purchased for a parent as it is compatible with all their 40-pin gear. One of the parents already has an identical model which was "working fine" (although hadn't been synced for over a year). By this I understand that syncing has worked on their family PC (running Windows 10) in the past, but updates may have been run / fiddling may have taken place since the last successful sync.
However, I plugged in this newly purchased iPod to the family PC (via USB) and strange things began to happen. The iPod appeared to connect, then disconnect and reconnect again in a loop until eventually Windows gave up and said the device had malfunctioned. iTunes doesn't detect the device at all, but once the connect/reconnect loop gives up the iPod appears as a mass storage device – but iTunes continues to ignore it.
Things I have tried
- different computer – tried it on another Windows 10 machine with an identical version of iTunes (12.7.4.76) – works flawlessly (with the same sync cable)
- different USB port on the same computer – all behave identically
- uninstall iTunes, reboot, reinstall iTunes, reboot – same behaviour
- reinstall Apple Mobile Device Support driver (usbaapl64.inf) – same behaviour
Honestly, I'm tearing my hair out. Short of a clean Windows 10 install I don't know what else to do. Any ideas?
Best Answer
I spoke with Apple Support. The iPod Classic is no longer supported by the software, period. Backwards compatibility is not considered and old versions of iTunes are not provided by Apple. In fact, the support personnel are forbidden to provide an older version. They suggest buying a new iPod.