WiFi issues when using Magic Mouse

mouserouterwifi

I am having issues with WiFi connection since I started using Magic Mouse.
I'm using a 15" MacBook Retina mid 2012 with El Capitan.
The connection is much slower on the MacBook than any other devices when I run speed tests.
Ping is around 300ms instead of 10ms which I am getting on other devices. Also speed is lower on the MacBook.
Sometimes things are so bad that I cannot establish a connection to remote hosts and things go in timeout (e.g. http, Skype, and other protocols and ports).

I've read elsewhere that it's recommended to change the frequency which the router operates from 2.4 GHz to 5 GHz. However this is not an option for me as I don't control the network infrastructure of the places where I use the MacBook.

Are there any other fixes for this issue? If not, do you think I can ask Apple for a refund as they clearly are incompetent dealing with this?

Update:

See result of pinging google.com, from the screenshot it's possible to see how initially the ping time seems normal but then it went up or even goes in timeout from the exact moment when I switched on the Magic Mouse

Best Answer

install 10.11.2 update and see if that helps.

Related Solutions

MacOS – Why do the Macbook Pro’s WiFi speeds drop significantly when paired with Bluetooth devices

I found this answer here: https://discussions.apple.com/thread/6803542, a guy named 'Todd Berliner' had similar issues. Credits for him if this fixes your issue

Todd has similar problems and worked with an Apple senior supervisor for several weeks and came to the following fix:

Turn off bluetooth.
Disconnect all peripherals from your computer.
Open System Preferences. In the "Energy Saver" preference, de-select "Wake for network access" (no check, and leave it that way).
Open the finder. Select the "Go" menu. Select "computer." Select "Macintosh HD." Go the the "Library" folder. Go to the "Preferences" folder. Find the preference file "com.apple.bluetooth.plist."
Rename "com.apple.bluetooth.plist" as "com.apple.bluetooth.plist.old" (i.e. add ".old"). Eventually, if this solution works for you, you can delete this "old" preference file.
Restart your computer (this will create a new "com.apple.bluetooth.plist" preference file).
Turn bluetooth back on.

Apparently, the problem is a bug caused by a bad interaction between the bluetooth preference file and wifi.

WAN connectivity failure every 5 minutes on Technicolor router

I suggest you to turn off the 2.4 GHz wireless network named TC8717T88 on your router. Then your Automatic location will stop magically switching from one to the other wireless networks, thus having the valid IP for the other network (which doesn't fit the DHCP lease of the actual one).

You will be able to change this from a perfectly connected computer (ideally through Ethernet). Open your web browser, and connect to your TC8717T router with:

http://192.168.0.1

login:          admin
password:       password

goto:

Gateway > Connection > WiFi

click:

EDIT

Configure as disabled the "Private WiFi Network Configuration (2.4 GHz)". Configure on Manual channel choice the "Private WiFi Network Configuration (5 Ghz)".

I made the hypothesis (which is quite often the case) that your 2.4 GHz is overloaded and sometimes subject to access failure due to interfering neighbours network. Then by forcing your connexion on 5 GHz and a given channel you will get a stable one, without anymore dynamic IP renewal.

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