Switched carriers after ordering iPhone 11

-setupcellular-carriers

I ordered the iPhone 11 with Verizon on the day it came out, and a few days later my family switched from Verizon to T-Mobile. When I'm setting up my phone, it's still trying to activate with Verizon, even when I switch the SIM out for my T-Mobile SIM. How do I resolve this problem?

Edit: I forgot to that this was ordered as part of the iPhone Upgrade Program with Apple, which says that the phone should be unlocked.

Best Answer

Make sure your iPhone is unlocked from Verizon. Make sure that they remove your IMEI number from the account. Verizon can unlock the device, but if you haven't paid it off they wont.