Replaced the cable. Now the screen doesn’t work. What could it be

hardwarethunderboltthunderbolt-display

The cable that comes out of the back of my Apple Thunderbolt Display was fraying. I decided that rather than risk a short at some point, I'd preemptively replace the cable. Upon iFixit teardown photos, I decided to replace the cable that comes out of the back of the screen myself instead of paying nearly $200 to get an Apple Service Provider to do it here in Bangkok. Bought the cable on AliExpress for $12. Replaced it. And … no dice. Screen did not come on.

My setup

[MacBook Air] ---- [Thunderbolt Display] --- [Thunderbolt drive] --- [Cinema Display]

with a USB drive and Ethernet plugged into the back of the Thunderbolt Display

Already tried

  • Initial thoughts were that the cable was faulty. But then I noticed
    Ethernet came on, the USB drive was mounted, Thunderbolt drive was
    mounted and after a reboot the Cinema Display also come on.
    Obviously, the cable was working just fine.
  • Second thought was that I had neglected to reconnect some cables that connect the LCD panel to the main logic board. I checked. Seemed just fine.
  • Third was that
    perhaps the cable serial number was somehow tied to the main logic
    board. So I put the old cable back. Still no screen.
  • Tried to
    connect the screen using an external Thunderbolt cable, everything
    worked equally well but still no image on the screen.
  • Tried 30+
    seconds and 3+ hours unplugged as a 'reset' of the screen. No change.

  • Rebooted my laptop. No change.

  • Plugged the Thunderbolt Display into
    the drive and then into the MacBook, so change the sequence of
    devices. No change.
  • System Information reports under "Thunderbolt"
    the whole chain of devices, but under "Graphics/Displays" shows only
    the internal screen and Cinema Display.
  • Using the newly-purchased
    cable as an external Thunderbolt cable works just fine too.

Question

Does anybody have any suggestions on what to try next?

Does the logic board go into some kind of lockdown mode when replacing the cable?
Are there more than 3 connecting flat cables + ground connection between the panel and the main logic board?
Although there is no reason to assume it has been, how do I test the LCD panel to still function given all these flat cable connectors?

Note: There are no Apple Stores here. Apple Authorised Service providers are no help. They suggested replacing the cable and the panel at a cost that is nearly the same as buying a new screen.

Best Answer

If all of your devices in the Thunderbolt "chain" are still functional including your Cinema display at the end of it all, chances are there is a problem with the connectors that go from the logic board in the Thunderbolt display to the display panel itself.

It's a quite common occurrence that when you disassemble this, that the connector comes loose. Look to make sure that the LVDS and power connectors are securely attached at both the logic board side and on the display panel itself.