My iPod will not work, trying disk utility but now stuck

With iOS devices there are a lot of issues that can be happening between iTunes and the iPod. Backups can take a very long time depending on the amount of application data or the size of the camera roll at the time of the backup. Troubleshooting these issues go from very simple troubleshooting steps such as updating iTunes and restarting your computer all the way to the more advanced troubleshooting steps. If you are getting an error code, this can help you determine the exact issue, there is a really great article for troubleshooting the iPod on apples support site @ http://support.apple.com/kb/TS1275

Some steps that you can take to help isolate the issue would be trying a different USB cable (if you have one) or different USB port (should be USB 2.0), if you are connecting to USB through USB hub or extender try plugging it directly in to the computer, creating a test windows user account can also save a lot of headaches by letting you know it is something specific to that user account, and trying to sync music on another computer. I would try walking through that article and if your still having issues after that to try contacting apple or setting up an appointment at an apple store to make sure there is nothing wrong with the actual hardware of the iPod. Best of luck

Go to settings, general, usage, music, swipe across all music and tap delete. If that doesn't work, try restoring it in iTunes. Plug it in and turn your iPod off, then hold the power and home buttons for eight seconds(a little bit after the screen turns black again) then release the power button but hold the home button for about seven seconds, or until iTunes recognizes it and tells you to restore it. After it is restored you will be able to restore your save data with iCloud if your device runs ios 5.If it doesn't, wait for another answer.