I have a MacBook Pro (retina, 13”, early 2015) running macOS Catalina 10.15.7 and I want to erase or reformat it.
I’m performing a factory reset and Command + R is not working to show the recovery mode so I used Command + Option + R. Instead of “macOS Utilities,” it shows “OS X Utilities.”
When I clicked the “Disk Utility,” I can’t find the HD disk I’m using.
Can someone please help me on how can I successfully reset my MacBook Pro?
Additional information:
- My MacBook Pro built-in keyboard is already faulty. The left Shift key always functioning (meaning always on press) so download Karabiner-Elements to disabled my left Shift key.
- I don’t have any external keyboard for MacBook. Sometimes I used a Windows keyboard when needed. I tried to use a Windows keyboard to press the Command + R to enter the recovery mode but no luck that’s why I tried the Internet Recovery (Command + Option + R) using the built-in MacBook Pro keyboard.
Best Answer
I can guess what's happening, but not how to fix it, short of physically disconnecting the keyboard.
The startup commands are…
reinstall the latest macOS that was installed on your Mac, without upgrading to a later version
This first one is in fact loading from your existing recovery partition.
These next two go online for Internet Recovery
upgrade to the latest macOS that is compatible with your Mac
reinstall the macOS that came with your Mac, or the version nearest to it that is still available.
Pressing Opt ⌥ Cmd ⌘ R for the latest OS is adding your stuck shift key (because Karabiner isn't loaded yet to prevent it), meaning you get Shift ⇧ Opt ⌥ Cmd ⌘ R which is trying to install a version of the OS (presumably 10.10) too old to read your APFS drive.
I can only guess that Shift ⇧ Cmd ⌘ R is not being recognised as anything at all.