MacOS – Sierra – ‘There is a problem…’ when connecting to Windows Vista PC

macosNetworkprintingwindows

I'm familiar with how this should work, but for some reason it's steadfastly refusing to cooperate on my system.

I have an old Windows Vista system, which I just use for hosting an old Parallel Port thermal label printer, and I'm trying to connect to it from my macOS Sierra installation. It used to work – but recently broke.

The issue appears to be related to attempting to connect to a file share on the same machine via the Finder: I can see the machine in the Network browser, but when I attempt to connect to it, I get the message that:

'There was a problem connecting to the server "". The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.'

What does work is:

  • Connecting to the file share using Command-K, and entering smb://.local;
  • Connecting to another SMB file share (a Synology NAS) on the network using the Network browser;
  • Other Macs on the same network.

Whilst I can happily use Command-K to connect to the file share, when it comes to connecting to the Windows printer share, I have no choice but to use the Network browser. For the record, I'm attempting to connect to the printer share by:

  • System Preferences > Printers & Scanners;
  • Press the + button;
  • Select Windows;
  • Navigate into 'workgroup', then into – this brings up the same error as before.

I've already tried creating a new user account – same behaviour – and connecting using a Thunderbolt to Ethernet adaptor instead of Wifi – same behaviour.

Any ideas?! Thanks.

Best Answer

I am guessing here but it just MIGHT be something to do with the shared printer on your Vista machine. I would be sorely tempted to remove the printer, uninstall the driver, use the printer utility to REALLY remove the driver, reboot and re-add the printer and the printer share.

Windows printer sharing can be flakey, ESPECIALLY if you are sharing it to a Mac. Not sure whether to blame it on the Mac or the PC, but I am leaning towards blaming the PC...