MacOS – Microsoft Remote Desktop client failing to connect via Remote Desktop Gateway in AWS

macosmicrosoftremote desktop

I am on Microsoft Remote Desktop Version 10.2.2 on macOS 10.14 (Mojave). The error log looks like the following.

An error occurred while communicating with the Remote Desktop Gateway.
If this keeps happening, contact your network administrator for
assistance.

Error code: 0x3000062

Best Answer

I confirmed that the EC2 instance requires a security group that allows incoming traffic to the following ports for the Remote Desktop Gateway Service.

  • TCP/443
  • UDP/3391