My MacBook Pro (15-inch, Retina, Mid 2015, fresh install of latest Catalina) freezes randomly. It requires a hard shutdown (power button for > 5 secs) and then it takes a while to turn on. The MacBook had the logic board, display and lid replaced 18 months ago, has only internal graphics and the SSD is still original.
When it started
- At least 6-8 months ago
- Frequency seems to increase slowly but is still quite random
- Just had 2 weeks crash free right now followed by crashes every other day – Last summer it crashed once a week at most
When it freezes
- Randomly, but most of the cases within 2 minutes of waking up after sleeping overnight (sometimes after shorter sleeps)
- Sometimes freezes few minutes after restarting from a previous crash
- Most likely not related to the apps that are open or currently focused
- Also froze running or booting into Diagnostic mode
- Even if I'm not doing anything, just leaving it idle
Frozen behavior
- Display on (external display too, both HDMI and MDP), content of the screen visible, won't go to sleep or turn off by itself
- Trackpad, mouse and keyboard not responding (tried also bluetooth and usb)
- Playback shuts down or loops a short sequence (not sure now)
- Both on AC (multiple chargers) and on battery
Shutting down frozen state
- Power button >5 secs is always successful
Turning on after crash
- Usually not possible to turn back on immediately
- Combination of long power button presses takes usually succeeds after a while
- AC or battery no difference
- Sometimes it takes longer (or a few minutes break) before it turns on
- After the power button is pressed the fans start spinning slowly but the display is dead and the laptop does not boot
- To turn off the fans a >5secs power button press is required
- Repeating this process a few minutes leads to a successful startup
- I vaguely remember that once or twice a funny icon appeared instead of the Apple boot logo (most likely the first or second from https://support.apple.com/en-us/HT204156), turning off for an hour and turning on fixed it
Other observations
Bluetooth
- Bluetooth sometimes reported as unavailable (strikethrough BT icon in menu bar), but didn't happen at all last few months
- BT headphones playback skips every few minutes (the headphones play well with my phone, but it still can be them, I do not have other BT headphones to verify)
Things I've tried
Disk Utility First Aid
- Shows no errors
Diagnostic mode
- When I run it after a crash it may freeze too (although quite rarely) – with progress bar, on the language selection screen, anywhere really
- When the diagnostic mode successfully runs it shows no errors
NVRAM/SMC reset
- They seem to help fix the issue for a few days
- When the crashing/freezing starts again it is more likely to happen quite soon again
File Vault
- Turning off File Vault didn't help. Currently on a APFS Case Sensitive filesystem.
Complete OS upgrade and reinstall
- Happens on both Mojave and Catalina
- A fresh installation with minimum apps (few work apps, nothing fancy) does not help
System logs
- They show nothing interesting, but I will try to look for events around BOOT_TIME for few more crashes if a pattern appears.
- I have turned on showing seconds on the menu bar clock to pinpoint exact time of the crash and then went through all logs available in console after a crash. There were no records for 10 seconds around the time the display froze.
Turning off Bluetooth
- No help. Crashed.
Swap SSD
- A new OWC Aura SSD freezes too.
Things I'd like to try
Swap battery
- I'm eligible for a free battery exchange so that's an affordable next step
Turn of Wifi remove Wifi board
- Not sure if I can remove the wifi board and boot the OS though.
- Currently I have the wifi switched off and waiting for another crash.
Different logic board
- Not sure where I can easily borrow one for testing purposes though.
Any other suggestions or questions please?
Thanks a lot for any input! Much appreciated you made it this far.
Best Answer
I know this is an old topic but I have been having the same issue and was finally able to find a solution after trying quite a few different things. For me, turning off Hardware Acceleration within my browser (Chrome) has completely eliminated the freezing. It had ramped up to happening almost every day, but since turning off Hardware Acceleration I haven't had a single crash in 2 weeks.
I hope you have been able to resolve this problem for yourself already, and if not, I hope this trick works for you too!