MacOS – Mac book pro Sierra does not shutdown – stays idle with a black screen and mouse pointer

macmacbook promacosshutdown

I'm having trouble shutting down my MBP early 2015 model(MF839) with retina display. Sierra had been working smooth for almost 2 months and now I'm getting this issue.

Once I shut down, the screen goes black with just my mouse pointer visible on screen and stays like that forever until I long press the power button to force shut down.

  • I had faced similar issue when I installed Sierra OS, and that time
    it was due to MySql incompatibility. Solved it by reinstalling MySql.
  • I'm sure some process is blocking my mac to shut down correctly.
  • Tried sudo shutdown -h now and it works.
  • I've tried turning off the FileVault and reinstalling MySql, but didn't help.
  • I've tried resetting PRAM and SMC. I've tried reinstalling Mac OS(in
    recovery mode keeping all the applications and data intact).
  • I couldn't point out any processes causing this issue from Activity
    Monitor or from the Console logs. Tried searching for the
    shutdown-log file and could n't find it.

Only option left for me is to take it to service center and they will just format and reinstall my mac(I would loose all my data and have to reinstall every single app once again).

Any thoughts on this?

Thanks,
Sudheesh CM

Best Answer

The solution I have found after long suffering this problem in High Sierra after trying to upgrade from version 10.13.5 to 10.13.6. I deleted these files through terminal, then rebooted.

You may need to run with admin permissions, i.e. "sudo rm -f etc." and enter your admin password when asked:

rm -f /Library/Preferences/com.apple.loginwindow.plist

rm -f /private/var/db/.AppleUpgrade

rm -f /private/var/db/.SoftwareUpdateAtLogout

reboot
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