I've been having troubles with iTunes :
it was working yesterday morning, and after I restarted my computer it will no longer run, it just gives me an empty message box
and if I leave it for a moment an error appears:
The problem occurred when I was on a old version of OSX, so I updated to Sierra and to the newest version of iTunes as well, didn't change a thing.
What I have tried :
-
restart computer
-
Install Sierra with iTunes 12.5.4
-
Try to remove iTunes, I just have a message : iTunes can't be modified or deleted since Mac OS requires it
-
Try and download iTunes from the Apple website : the available one was 12.4.3, so when I try to install it tells me a newer version is already installed and stops.
Any ideas ?
Thanks in advance.
Best Answer
Exploratory troubleshooting: try holding the Option (or Alt) key down while you launch iTunes. Hold it until you see the following:
Now press "Create Library…" and see if you have any more success.
As a second option, try creating a new user on your system and see if iTunes works any different/better there.
These are steps to help you determine if the problem is the iTunes application or if it's something specific to your user account and its data.