I got a message from my Mac IDrive app that there has been no backup for four days. The message says the most common cause is the Mac being turned off, but my Mac is always on and connected. IDrive has been working fine for months.
IDrive support suggested that I upgrade to version 3.5.1.5 but that's what I have, and they haven't responded further. There's no clue in the logs; it just says "Backup operation failed" at the end after listing files for backup. I Have paid for a years service.
Is there a way to troubleshoot this other than requesting another support ticket?
Best Answer
iDrive customer support is indeed lousy and the interface is confusing—but they are the only option I've been able to find for backing up multiple computers.
I have sometimes had luck with resolving backup failures by forcing verification of the backup set under settings.