MacOS – How to prevent Mail.app from marking legit mails as junk

emailhigh sierramacosmail.app

First of all, I've seen How to prevent mail app from marking e-mails from VIP as spam and did the steps.

For some reason, Mail.app (macOS 10.13.2) thinks perfectly legit mails are junk:

enter image description here

These are mails that I voluntarily opted in to receive.

  • I've tried "Move to Inbox" on some, but it doesn't help new ones received as junk.
  • The answer at the above link says "right click the mail and select 'Not Junk'", there is no such option.
  • I've set my junk filtering as follows:
    enter image description here
  • I've added the sender to my contacts, I can confirm that it's added with its email address.
  • I've also tried replacing the "From does not contain" field in the screenshot above with the actual email address of the sender instead of its name.
  • I've added the sender to VIP.

After all these, these mails (which for me are important to be notified immediately upon receiving) are still being marked as junk.

Am I missing something obvious, or Mail.app is seriously flawed? I understand mails related to trading etc might initially marked as junk, but is it that hard to mark legit e-mails as not junk?

UPDATE: Here are the full headers, if it helps:

X-Ms-Exchange-Organization-Pcl: ⁨2⁩
X-Exchange-Antispam-Report-Cfa-Test: ⁨BCL:4;PCL:0;RULEID:(444111537)(1160499008)(595095)(82015058);SRVR:BN3NAM04HT100;BCL:4;PCL:0;RULEID:(100000803101)(100110400095);SRVR:BN3NAM04HT100;⁩
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X-Ms-Exchange-Crosstenant-Originalarrivaltime: ⁨04 Jan 2018 02:41:03.9670 (UTC)⁩
X-Originatororg: ⁨outlook.com⁩
X-Ms-Exchange-Transport-Crosstenantheadersstamped: ⁨BN3NAM04HT100⁩
X-Ms-Exchange-Organization-Authas: ⁨Anonymous⁩
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X-Sid-Result: ⁨NONE⁩
Authentication-Results: ⁨spf=pass (sender IP is 54.240.11.70) smtp.mailfrom=amazonses.com; canpoyrazoglu.com; dkim=pass (signature was verified) header.d=amazonses.com;canpoyrazoglu.com; dmarc=none action=none header.from=tradingview.com;⁩
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⁨<01000160bf0b17ff-6223938a-2eff-42bf-8670-fd8ab7a9cc89-000000@email.amazonses.com>⁩
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X-Ms-Office365-Filtering-Correlation-Id: ⁨f0979bbd-f76e-499f-058c-08d5531c9964⁩
Received: ⁨from BN3NAM04HT100.eop-NAM04.prod.protection.outlook.com (10.174.66.32) by BN6PR01MB2388.prod.exchangelabs.com with HTTPS via BN3PR03CA0114.NAMPRD03.PROD.OUTLOOK.COM; Thu, 4 Jan 2018 02:41:05 +0000⁩
Received: ⁨from BN3NAM04FT020.eop-NAM04.prod.protection.outlook.com (10.152.92.57) by BN3NAM04HT100.eop-NAM04.prod.protection.outlook.com (10.152.92.251) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id 15.20.302.6; Thu, 4 Jan 2018 02:41:03 +0000⁩
Received: ⁨from a11-70.smtp-out.amazonses.com (54.240.11.70) by BN3NAM04FT020.mail.protection.outlook.com (10.152.92.167) with Microsoft SMTP Server (version=TLS1_0, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA_P384) id 15.20.345.12 via Frontend Transport; Thu, 4 Jan 2018 02:41:03 +0000⁩
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Best Answer

One thing I can't see from what you posted is the actual email address in the "From" field, so I'm wondering if that might be part of the problem. Looking at my rules, I see that when I'm using a "From" targeted rule I always use the actual email address, or partial email address, like "@importantdomain.com."

My suggestion would be to change your last line to a subject rule, so "Subject does not contain TradingView." If that makes the rule work, then there definitely is a problem with the email address in your contact you created for this sender.

And not strictly speaking an answer, but I would leave the spam rule for strictly finding spam and then have a separate, higher rule that would look for the "TradingView" emails, sort or flag them, then under "Perform the following actions:" choose "Stop evaluating rules." That should find the TradingView emails, do what you want with them, then perform no more rule actions on them. A little bit of a different philosophy, but it has worked for me.

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