I have a Retina Macbook Pro and have just received 6 x Voyager Mini USB 3.0 64GB drives (as gifts for colleagues). I've tried 3 of the drives and while they work in Windows 7 and Linux (Ubuntu 12.04.3), they do not come up in Finder or Disk Util on OS X. I've tried them in several machines:
1) MacBook Pro Retina, 13-inch, Early 2013 (MacbookPro10,2) – OS X 10.8 5
2) MacBook Pro (MacbookPro8,1) – OS X 10.6.8
3) MacBook Pro (MacbookPro5,5) – OS X 10.8.3
I tried reformatting one to FAT32 to see if that changed anything, but I'm getting the same result. I have also tried formatting with the SDFormat tool on Windows (to exfat though, not ntfs) and this had no effect.
I have downloaded and installed IOUSBFamily with logging enabled. Using "USB Prober.app" I was able to get the below information. It seems that the OS is seeing the drive, but doesn't know what to make of it.
Any help would be appreciated. Thanks.
Appropriate section from "USB Bus Probe":
Super Speed device @ 3 (0x15300000): ............................................. Unknown device: "Voyager Mini 3.0"
Port Information: 0x101a
Not Captive
Attached to Root Hub
External Device
Connected
Enabled
Connected to External Port
Number Of Endpoints (includes EP0):
Total Endpoints for Configuration 1 (unconfigured): 3
Device Descriptor
Descriptor Version Number: 0x0300
Device Class: 8 (Unknown)
Device Subclass: 6
Device Protocol: 80
Device MaxPacketSize: 9
Device VendorID/ProductID: 0x1B1C/0x1A0C (CORSAIR MEMORY INC.)
Device Version Number: 0x0110
Number of Configurations: 1
Manufacturer String: 1 "Corsair"
Product String: 2 "Voyager Mini 3.0"
Serial Number String: 3 "07083BCC9F560866"
BOS Descriptor
Length (and contents): 22
Raw Descriptor (hex) 0000: 05 0F 16 00 02 07 10 02 02 00 00 00 0A 10 03 00
Raw Descriptor (hex) 0010: 0E 00 02 0A FF 07
Number of Capability Descriptors: 2
USB 2.0 Extension: 2
bmAttributes: 0x00000002
Bit 1: Link Power Management supported
SuperSpeed USB Device: 3
bmAttributes: 0x00000000
wSpeedsSupported: 0x000e
Bit 1: Full Speed supported
Bit 2: High Speed supported
Bit 3: Super Speed (5Gbps) supported
bFunctionalitySupport: 0x0002: Full Speed and above
bU1ExitLat: Less than 10 µs
wU2ExitLat: Less than 2047 µs
Current configuration: 0 (unconfigured)
Configuration Descriptor
Length (and contents): 44
Raw Descriptor (hex) 0000: 09 02 2C 00 01 01 00 80 3F 09 04 00 00 02 08 06
Raw Descriptor (hex) 0010: 50 00 07 05 81 02 00 04 00 06 30 03 00 00 00 07
Raw Descriptor (hex) 0020: 05 02 02 00 04 00 06 30 03 00 00 00
Number of Interfaces: 1
Configuration Value: 1
Attributes: 0x80 (bus-powered)
MaxPower: 504 mA
Interface #0 - Mass Storage/SCSI
Alternate Setting 0
Number of Endpoints 2
Interface Class: 8 (Mass Storage)
Interface Subclass; 6 (SCSI)
Interface Protocol: 80 (Bulk Only)
Endpoint 0x81 - Bulk Input
Address: 0x81 (IN)
Attributes: 0x02 (Bulk)
Max Packet Size: 1024
SuperSpeed Endpoint Companion
bMaxBurst: 3
bmAttributes: 0 (1 MaxStreams)
Endpoint 0x02 - Bulk Output
Address: 0x02 (OUT)
Attributes: 0x02 (Bulk)
Max Packet Size: 1024
SuperSpeed Endpoint Companion
bMaxBurst: 3
bmAttributes: 0 (1 MaxStreams)
Level 3 log while plugging in the drive:
Dec 11 11:15:53.166 [2] AppleUSBXHCI[0xffffff80f9c9a000]::PollInterrupts - deferring checking for RHStatus until we are running again
Dec 11 11:15:53.166 [2] AppleUSBXHCI[0xffffff80f9c9a000]::WakeControllerFromDoze _myPowerState: 3
Dec 11 11:15:53.166 [3] AppleUSBHub[0xffffff803ac74000]::DecrementOutstandingIO(638), outstandingIO(0), _interruptReadPending(false) - rearming read
Dec 11 11:15:53.166 [3] AppleUSBXHCI[0xffffff80f9c9a000]::UIMCreateInterruptTransfer - root hub interrupt transfer - clearing unneeded memDesc (0xffffff803ad44300) from dmaCommand (0xffffff803acdb180)
Dec 11 11:15:53.166 [3] AppleUSBXHCI[0xffffff80f9c9a000]::GetRootHubPortStatus port: 7, portSC: 0x00021203, status: 0x8203, change: 0x0000, portIsDebouncing: 1
Dec 11 11:15:53.166 [3] AppleUSBHub[0xffffff803ac87000]::DecrementOutstandingIO(639), outstandingIO(0), _interruptReadPending(false) - rearming read
Dec 11 11:15:53.166 [3] AppleUSBXHCI[0xffffff80f9c9a000]::UIMCreateInterruptTransfer - root hub interrupt transfer - clearing unneeded memDesc (0xffffff803adafe00) from dmaCommand (0xffffff803acdb000)
Dec 11 11:15:53.199 [3] AppleUSBHub[0xffffff803ac74000]::InterruptReadHandler error kIOReturnAborted. Try again.
Dec 11 11:15:53.199 [3] AppleUSBHub[0xffffff803ac74000]::DecrementOutstandingIO(640), outstandingIO(0), _interruptReadPending(false) - rearming read
Dec 11 11:15:53.199 [3] AppleUSBXHCI[0xffffff80f9c9a000]::UIMCreateInterruptTransfer - root hub interrupt transfer - clearing unneeded memDesc (0xffffff803ad44300) from dmaCommand (0xffffff803acdb180)
Dec 11 11:15:53.199 [3] AppleUSBHub[0xffffff803ac87000]::InterruptReadHandler error kIOReturnAborted (expected)
Dec 11 11:15:53.298 [3] AppleUSBXHCI[0xffffff80f9c9a000]::GetRootHubPortStatus port: 7, portSC: 0x00021203, status: 0x8203, change: 0x0001, portIsDebouncing: 1
Dec 11 11:15:53.299 [3] AppleUSBXHCI[0xffffff80f9c9a000]::UIMRootHubStatusChange got bitmap (0x80)
Dec 11 11:15:53.299 [3] AppleUSBHub[0xffffff803ac74000]::ChangeRaisedPowerState(+) now (1)
Dec 11 11:15:53.299 [3] AppleUSBXHCI[0xffffff80f9c9a000]::GetRootHubPortStatus port: 7, portSC: 0x00001203, status: 0x0203, change: 0x0000, portIsDebouncing: 0
Dec 11 11:15:53.299 [3] AppleUSBHub[0xffffff803ac87000]::DecrementOutstandingIO(648), outstandingIO(0), _interruptReadPending(false) - rearming read
Dec 11 11:15:53.299 [3] AppleUSBXHCI[0xffffff80f9c9a000]::UIMCreateInterruptTransfer - root hub interrupt transfer - clearing unneeded memDesc (0xffffff803adafe00) from dmaCommand (0xffffff803acdb180)
Dec 11 11:15:53.332 [3] AppleUSBHub[0xffffff803ac74000]::HubAreAllPortsDisconnectedOrSuspended - port 3 still initing, status changing, or adding a device (0/1/0)
Dec 11 11:15:53.332 [3] AppleUSBHub[0xffffff803ac87000]::InterruptReadHandler error kIOReturnAborted (expected)
Dec 11 11:15:53.400 [3] AppleUSBHub[0xffffff803ac74000]::ChangeRaisedPowerState(+) now (2)
Dec 11 11:15:53.400 [3] AppleUSBHub[0xffffff803ac74000]::ChangeRaisedPowerState(-) now (1)
Dec 11 11:15:53.400 [3] AppleUSBHub[0xffffff803ac74000]::DecrementOutstandingIO(651), outstandingIO(0), _interruptReadPending(false) - rearming read
Dec 11 11:15:53.400 [3] AppleUSBXHCI[0xffffff80f9c9a000]::UIMCreateInterruptTransfer - root hub interrupt transfer - clearing unneeded memDesc (0xffffff803ad44300) from dmaCommand (0xffffff803acdb180)
Dec 11 11:15:53.400 [3] AppleUSBHub[0xffffff803ac74000]::ChangeRaisedPowerState(+) now (2)
Dec 11 11:15:53.400 [2] AppleUSBHub[0xffffff803ac74000]::AbandonPortCheck - waking up commandSleep
Dec 11 11:15:53.400 [3] AppleUSBXHCI[0xffffff80f9c9a000]::event type == kXHCITRB_PSCE, calling RootHubStartTimer32
Dec 11 11:15:53.400 [2] AppleUSBHub[0xffffff803ac74000]::AbandonPortCheck - waking up commandSleep
Dec 11 11:15:53.400 [3] AppleUSBHub[0xffffff803ac87000]::DecrementOutstandingIO(654), outstandingIO(0), _interruptReadPending(false) - rearming read
Dec 11 11:15:53.400 [3] AppleUSBXHCI[0xffffff80f9c9a000]::UIMCreateInterruptTransfer - root hub interrupt transfer - clearing unneeded memDesc (0xffffff803adafe00) from dmaCommand (0xffffff803acdb000)
Dec 11 11:15:53.432 [3] AppleUSBXHCI[0xffffff80f9c9a000]::GetRootHubPortStatus port: 7, portSC: 0x00201203, status: 0x0203, change: 0x0010, portIsDebouncing: 0
Dec 11 11:15:53.432 [3] AppleUSBXHCI[0xffffff80f9c9a000]::UIMRootHubStatusChange got bitmap (0x80)
Dec 11 11:15:53.432 [2] AppleUSBHub[0xffffff803ac87000]::AbandonPortCheck - waking up commandSleep
Dec 11 11:15:53.432 [2] AppleUSBHub[0xffffff803ac74000]::AbandonPortCheck - waking up commandSleep
Dec 11 11:15:53.432 [3] AppleUSBHub[0xffffff803ac74000]::ChangeRaisedPowerState(+) now (3)
Dec 11 11:15:53.433 [3] AppleUSBHub[0xffffff803ac74000]::ChangeRaisedPowerState(-) now (2)
Dec 11 11:15:53.467 [3] AppleUSBHub[0xffffff803ac87000]::InterruptReadHandler error kIOReturnAborted (expected)
Dec 11 11:15:53.533 [3] AppleUSBXHCI[0xffffff80f9c9a000]::GetRootHubPortStatus port: 7, portSC: 0x00001203, status: 0x0203, change: 0x0000, portIsDebouncing: 0
Dec 11 11:15:53.544 [3] AppleUSBXHCI[0xffffff80f9c9a000]::UIM **** - ConfigureDeviceZero maxPacketSize:9, speed:3, hub:128, adj port:7
Dec 11 11:15:53.544 [2] -AppleUSBXHCI[0xffffff80f9c9a000]::AllocateAppleXHCIAsyncEndpoint 0xffffff8047c0fc00 maxPacketSize 512 maxBurst 0 mult 0
Dec 11 11:15:53.544 [3] AppleUSBXHCI[0xffffff80f9c9a000]::UIMCreateControlEndpoint - inc ConfiguredEpCount (ring0)
Dec 11 11:15:53.544 [3] AppleUSBXHCI[0xffffff80f9c9a000]::UIMCreateControlEndpoint 2 - Output context - pPhysical[0x23f000] pLogical[0xffffff8117eb5000]
Dec 11 11:15:53.544 [3] AppleUSBXHCI[0xffffff80f9c9a000]::AddressDevice - _devZeroPort: 7, _devZeroHub:128
Dec 11 11:15:53.544 [3] AppleUSBXHCI[0xffffff80f9c9a000]::AddressDevice - Port 7 speed is: 4, device speed is: 3
Dec 11 11:15:53.545 [3] AppleUSBXHCI[0xffffff80f9c9a000]::AddressDevice - _devZeroPort: 7, _devZeroHub:128
Dec 11 11:15:53.545 [3] AppleUSBXHCI[0xffffff80f9c9a000]::AddressDevice - Port 7 speed is: 4, device speed is: 3
Dec 11 11:15:53.547 [3] AppleUSBHub[0xffffff803ac74000]::ChangeRaisedPowerState(-) now (1)
Dec 11 11:15:53.547 [3] AppleUSBXHCI[0xffffff80f9c9a000]::UIMDeleteEndpoint - fn:0, ep:0, dir:3
Dec 11 11:15:53.547 [3] AppleUSBXHCI[0xffffff80f9c9a000]::GetSlotID - functionNumber disabled: 0
Dec 11 11:15:53.547 [3] AppleUSBXHCI[0xffffff80f9c9a000]::UIMCreateControlEndpoint 2 - currMPS == maxPacketSize: 512
Dec 11 11:15:53.548 [3] IOUSBControllerV3(AppleUSBXHCI)[0xffffff80f9c9a000]::ChangeExternalDeviceCount - got first external device, changing assertion to ON
Dec 11 11:15:53.548 [3] AppleUSBHub[0xffffff803ac74000]::ChangeRaisedPowerState(-) now (0)
Dec 11 11:15:53.548 [3] AppleUSBHub[0xffffff803ac74000]::DecrementOutstandingIO(663), outstandingIO(0), _interruptReadPending(false) - rearming read
Dec 11 11:15:53.548 [3] AppleUSBXHCI[0xffffff80f9c9a000]::UIMCreateInterruptTransfer - root hub interrupt transfer - clearing unneeded memDesc (0xffffff803ad44300) from dmaCommand (0xffffff803acdb000)
Best Answer
Corsair support has stated that this is a bug in the firmware (v1.1) on these drives. Apparently the fix is implemented, but drives with the new firmware are not available at this stage.