MacOS – Can’t connect to app store after installing VPN software

mac-appstoremacossoftware-update

I started experiencing problems after playing with hotspotshield.com,
it may have done something to the core apple connection preferences.

I have looked all over the internet and I can't find a solution..

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Here are my specs – Lion 10.7.1

do you have any other connectivity issues and did you knowingly change any network configurations when you were using hotspotshield?

  • I had no other connectivity issues beforehand and no i didn't change any network settings to my knowledge.
  • I've tried connecting thru Ethernet, Wi-Fi, and iPhone USB tethering. The internet does work, but the software update and app store will not connect.
  • I created a new user to test it and it doesn't work..
  • Per the new image added, the badge does get updated, but it isn't allowing access..

Best Answer

1) Have you tried:

defaults read /Library/Preferences/com.apple.SoftwareUpdate > ~/Desktop/su.dwrites.txt

defaults delete /Library/Preferences/com.apple.SoftwareUpdate

(The first line will save your SoftwareUpdate settings to a file, the second will delete them.)

2) Check

~/Library/LaunchAgents

/Library/LaunchDaemons

/Library/LaunchAgents

to make sure that there's nothing in there which is mucking with your network settings.

If you find anything that you aren't sure about, try moving it to your Desktop and then reboot.

3) If that still doesn't do it, check netstat -rn to see if it's showing anything odd.

Updated 2011-09-20 to add:

Ok, so it appears that didn't help.

Other possibilities:

sudo mv /Library/Preferences/com.apple.SoftwareUpdate.plist ~/Desktop/

and reboot to make sure that those settings have been removed.

I'm not sure how this is effecting only Software Update and the Mac App Store.

Two more commands:

networksetup -getwebproxy Ethernet

networksetup -getwebproxy Wi-Fi

(depending on which one you use to connect)

They should output something like:

Enabled: No
Server:
Port: 0
Authenticated Proxy Enabled: 0

2011-09-21:

This almost seems too simple to suggest, but for the sake of completeness: have you tried creating a new "Location" in System Preferences >> Network?

By default it will be "Automatic" but if you click it, there should be an option to "Edit Locations".

Try creating a new one and switch to that, then try again.

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