when i wanted to update the mac, this thing appear, so i can't.
maybe it's cuz of some apps that i've downloaded, but i couldn't know which one is! i need to update the mac.
i tried to search for solutions, but there's no such a problem.
please help 🙁 i'm really suffering and bored cuz of this problem.
thanks.
10.9.5 and the model is macbook pro
EtreCheck version: 2.2 (132)
Report generated 5/31/15, 1:34 AM
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Hardware Information: ℹ️
MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)
MacBook Pro – model: MacBookPro11,1
1 2.4 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good – Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal – Cycle count = 202 – SN = D864062T07FFT5YAZ
Video Information: ℹ️
Intel Iris
Color LCD 2560 x 1600
System Software: ℹ️
OS X 10.9.5 (13F1077) – Time since boot: 0:19:46
Disk Information: ℹ️
APPLE SSD SD0128F disk0 : (121.33 GB)
EFI (disk0s1) : 210 MB
Macintosh HD (disk0s2) / [Startup]: 120.47 GB (14.70 GB free) (Low!)
Recovery HD (disk0s3) [Recovery]: 650 MB
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[…].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
uTorrent Application (/Applications/uTorrent.app)
AdobeResourceSynchronizer Application (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
RealPlayer Downloader Agent Application (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
Internet Plug-ins: ℹ️
AdobePDFViewerNPAPI: Version: 11.0.07 – SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.07 – SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
JavaAppletPlugin: Version: 14.9.0 – SDK 10.7 Check version
Default Browser: Version: 537 – SDK 10.9
User internet Plug-ins: ℹ️
_SpeedTaoPlugin: Version: Unknown – SDK 10.7 [Click for support]
iGetter Plugin: Version: 2.9.2 [Click for support]
iGetterScriptablePlugin: Version: 2.9.2 [Click for support]
RealPlayer Plugin: Version: Unknown [Click for support]
Safari Extensions: ℹ️
FastestTube
3rd Party Preference Panes: ℹ️
None
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
100% MPlayerX
4% fontd
3% WindowServer
2% Google Chrome Helper(7)
0% RealPlayer Downloader Agent
Top Processes by Memory: ℹ️
991 MB com.apple.WebKit.WebContent(11)
381 MB Google Chrome Helper(7)
345 MB kernel_task
115 MB Safari
98 MB Google Chrome
Virtual Memory Information: ℹ️
92 MB Free RAM
3.78 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
May 31, 2015, 01:14:50 AM Self test – passed
May 29, 2015, 01:18:14 AM /Users/[redacted]/Library/Logs/DiagnosticReports/VLC_2015-05-29-011814_[redacted].crash
May 28, 2015, 04:33:09 AM /Library/Logs/DiagnosticReports/mds_2015-05-28-043309_[redacted].crash
Best Answer
Thank you for the report
Please disable the all following (from auto starting when you log in)
uTorrent
AdobeResourceSynchronizer
RealPlayer
How to do that:
Go to system preferences- user& groups- you will see your log in profile. Click on the Log in items and disable anything using the (-) sign to remove.
Restart your system. If the MPlayer is still running STOP it. To do that press 3 keys all together [alt (option)+ cmd +esc]. A new widow will show where you can select the MPlayer and force quit it.
Finally lets repair your User profile.
Hold cmd+r during restarting of the computer
You will boot into the Repair Utilities screen.
On top, in the Menu Bar click the Utilities item then select Terminal.
New window - type
resetpasswordYou will not reset the password but:
Instead, click on the icon for your Mac’s hard drive at the top. From the drop-down below it, select the user account where you are having issues.
The reset process takes a couple of minutes. When it’s done, quit the programs you’ve opened and restart your Mac.
If none of the above worked I am afraid you will need to restore your Mavericks first before Installing Yosemite. To that use the cmd+r again and follow the instructions how to restore. Normally you data will not be touched during this process, but if you have back up it is better.