Anybody knows how to fix Adobe Illustrator CC 2014 on Sierra? The app just dont open anymore. I was using it on a clean install of El Capitan, but after Sierra, the app crash right after toolbars appear.
Things that I tried:
- Set 755 (read/write permissions) on
/Library/Application Support/Adobe
,~/Library/Application Support/Adobe
.
Result: App crash.
Path: /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 18.0.0 (18.0.0)
Code Type: X86-64 (Native)
...
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000068
Exception Note: EXC_CORPSE_NOTIFY
Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]
VM Regions Near 0x68:
-->
__TEXT 0000000100000000-00000001014ca000 [ 20.8M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x00007fffb20ad6c0 flockfile + 4
1 libsystem_c.dylib 0x00007fffb20af38f fread + 31
2 com.adobe.amtlib 0x0000000107ecd4d9 0x107ea0000 + 185561
3 com.adobe.amtlib 0x0000000107ec210b 0x107ea0000 + 139531
4 com.adobe.amtlib 0x0000000107ea2bf7 AMTPlugPlugRequest + 81
5 com.adobe.PlugPlugOwl 0x000000011da9e2ef int boost::_bi::bind_t<int, int (*)(char*, int), boost::_bi::list2<boost::arg<1>, boost::arg<2> > >::operator()<char*, int>(char*&, int&) + 49
6 com.adobe.PlugPlugOwl 0x000000011da9cf01 boost::detail::function::function_obj_invoker2<boost::_bi::bind_t<int, int (*)(char*, int), boost::_bi::list2<boost::arg<1>, boost::arg<2> > >, int, char*, int>::invoke(boost::detail::function::function_buffer&, char*, int) + 28
- Start application with
sudo
.
Result: App wont open.
Log in Terminal The application with bundle ID com.adobe.illustrator is running setugid()
.
- Reinstall software (Install only run with
sudo
).
Result: After install, first run with sudo
, and App not even open after accepting the license. No logs, no crash.
- Create another user (Edit 1).
Result: The app not even bounce on Dock,
- Illustrator CC 2015 Trial, Installer only with
sudo
. First run withsudo
, then crash. Updated to 2015.2.1 again only withsudo
. Now there two results (Edit 2).
Result 1: With sudo
, The application with bundle ID com.adobe.illustrator is running setugid(), which is not allowed.
Result 2: Without sudo
, maybe this is a big clue:
/Applications/Adobe\ Illustrator\ CC\ 2015/Adobe\ Illustrator.app/Contents/MacOS/Adobe\ Illustrator ; exit;
2016-10-10 12:37:18.454 Adobe Illustrator[2481:60401] AdobeCrashReporterInitialize: executionTime = 0.003444 seconds
2016-10-10 12:37:25.209 AdobeIPCBroker[2490:60500] *** CFMessagePort: bootstrap_register(): failed 1100 (0x44c) 'Permission denied', port = 0x1703, name = 'com.adobe.AdobeIPCBroker'
See /usr/include/servers/bootstrap_defs.h for the error codes.
Segmentation fault: 11
logout
- Lastest version of Illustrator on CC, install only work with
sudo
, download ok.
Result: The app not even bounce on Dock.
Maybe it is a lost cause… for now moving to another app.
Best Answer
Was this a clean install of Adobe or an "restore" from a Time Machine backup? I have personally had issues when going from one issue to the next (Mavericks to Yosemite and Yosemite to El Capitan) and migrating my software instead of clean installing it. Doing a clean install fixed my issue each time.
So, first thing to do, is uninstall and do a clean installation of Illustrator.
At the time of this writing, Adobe wasn't experiencing any issues with Illustrator. See macOS Sierra (10.12) compatibility FAQ | Creative Cloud
However, they do provide a link for people to report bugs. If doing a clean install doesn't solve the problem I would report the problem.