While I was doing a heavy task using my MacBook pro 2019, it got freeze suddenly (the color wheel keeps spinning). Then after 1 or 2 seconds the MacBook Pro suddenly shut down. Now it is not turning on. There is even no screen indicator or no chime when I plug the charger. Also, I did SMC reset and NVRAM reset. But still no luck. What should be the reason for that and what are the possible solutions?
- No errors in the screen
- No sound
Best Answer
When you have power issues, the most likely cause is hardware.
This is something you want to do once, not regularly reset it - more than three resets in a month = a trip to repair for us at work.
Your machine has a T2 chip, so that also controls power on, so in rare cases if you can't boot to external media / Internet Recovery, you might have success reviving or restoring the firmware portion of the T2 system which can make all the data unrecoverable - so also read that through a couple times before attempting any portion in the middle.
When these steps fail or you decide it’s hardware, seek someone trained to diagnose and repair your mac. Good options are at the consultant and Apple service locations listed at https://locate.apple.com