My MacBook Pro mid-2015 charger mysteriously* stopped working today. I have AppleCare but I live in Ireland and there are no Apple Stores here.
Can I go into an Apple authorised reseller and get a new charger for free because I have AppleCare?
If not, what's the process?
*I thought I saw a spark in my room 2 days ago. I was falling asleep at the time. I got up, checked the plugs and unplugged everything in the room (including my MacBook). I can't remember if I've charged the laptop since then though.
Best Answer
You can always initiate service from https://locate.apple.com and choose your provider of choice. The online self service is much, much better now, so starting with Apple support is often the fastest way for you to get things through the hoops and to a technician to do the exchange for you if a mail in exchange isn't offered.
In your case, you can direct the service to Ireland at https://locate.apple.com/ie/en/ and just click the box that says service.
Not all resellers also provide service, so doing a little digging usually saves you a trip and some time.