MacBook – Cursor-down not working 100% on a end-of-2019 MacBook Pro

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I've been using a MacBook Pro (ordered in Q4/2019) for about 6-7 months now, and one of the keys (cursor-down) is often reacting sluggishly – I have to press it much with much mor force than normal. The key shares the cursor-up function, and that side is totally trouble free.

Is there a safe way to release the key cap to check if it's just a matter of cleaning a speck of dust that may have gone down there? I have found videos that show how to remove a regular key, but don't want to risk destroying the presumably tiny plastic piece on the double-function key…

Also, is this keyboard known for being problematic in this way?

Best Answer

This sounds like a typical symptom of the butterfly keyboard.

  • your Mac is less than a year old and should be covered under nornal warranty.
  • It may be covered under the Keyboard Service Program

Both the 13” and 15” MacBook Pro laptops are covered under the program. I wouldn’t attempt a fix as any damage may nullify your coverage. Just take it in.

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