I've been using a MacBook Pro (ordered in Q4/2019) for about 6-7 months now, and one of the keys (cursor-down) is often reacting sluggishly – I have to press it much with much mor force than normal. The key shares the cursor-up function, and that side is totally trouble free.
Is there a safe way to release the key cap to check if it's just a matter of cleaning a speck of dust that may have gone down there? I have found videos that show how to remove a regular key, but don't want to risk destroying the presumably tiny plastic piece on the double-function key…
Also, is this keyboard known for being problematic in this way?
Best Answer
This sounds like a typical symptom of the butterfly keyboard.
Both the 13” and 15” MacBook Pro laptops are covered under the program. I wouldn’t attempt a fix as any damage may nullify your coverage. Just take it in.