MacBook – Bluetooth audio is choppy / stuttering on Macbook Pro (Mojave) but not iPhone

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Audio playing from my Macbook Pro (Late 2016 15" w/ Touch Bar, OS v10.14.6) to my true wireless earbuds (Jabra Elite 75t) is often choppy / stuttering. The problem seems to be with the Macbook because audio playing from my iPhone 8 Plus to the Jabra earbuds never stutters. I can't upgrade from Mojave to Catalina because I use some legacy software.

Things I've tried:

  • Unpair/re-pair
  • Bluetooth menu -> Debug – Reset the bluetooth module
  • Reset PRAM
  • Disconnect wifi
  • Disconnect iPhone <-> Jabra connection
  • Change Sound settings for Input to Internal Microphone rather than Jabra
  • Set AirDrop to be discoverable by no one
  • Jump between wifi 2.4Ghz and 5Ghz and change channels
  • Jabra firmware upgrade
  • Play audio from different apps (Spotify, VLC, Youtube on Chrome, etc.)
  • Try these commands (in particular the ones under EDIT 3 and EDIT 4) for improving the power/bandwidth for the bluetooth module.
  • Try the "Force AptX" option here, that made my sound much worse.

When I open Console.app and filter for faults or errors plus the term "bluetooth," all I see is the error message "CoreBluetooth isn't advertising for this client type" from process "wirelessproxd"; not sure what that's about, maybe something to do with AirDrop.

What else should I try?

Many thanks

Best Answer

Looking at support documents at Jabra, the earbuds aren't designed for use with a computer:

No, we do not recommend you pair your Jabra Bluetooth device directly with a computer. Jabra Bluetooth headsets are optimized to be used with other Bluetooth devices, such as, smartphones or tablets. They are not optimized to be used directly with a computer. We cannot guarantee device performance or provide support for performance problems that may result from this. If you choose to pair your Jabra Bluetooth device with a computer, it could work for audio streaming, but not for call control, which is not supported by many computers. Also, audio quality could vary depending on the model of the computer.