MacBook – 3rd party gaming mouse works before login but stops working afterwards

3rd-partymacbook promouse

I replaced my broken gaming mouse with a new one and it doesn't work. The weird thing is that the mouse works when I reboot but only until I login, then the LEDs turn off and the mouse doesn't do anything (as if it is completely disconnected).

My setup is a MacBook Pro (Retina 15-inch late 2013) macOS Sierra.

Best Answer

The first thing I would do is try booting into Safe Mode.

Boot into Safe Mode

Follow these steps to boot your Mac into Safe Mode:

  1. Fully shut down your Mac

  2. Restart your Mac

  3. Immediately press the Shift key and keep it down
  4. Let go of the Shift key when you see the login window (NOTE: If you have FileVault enabled you may need to log in twice).
  5. Take a note of what happens (i.e. does the mouse work properly, etc)
  6. Exit Safe Mode by restarting your Mac as normal
  7. Test again when booted normally

Let me know how these steps went and we'll go from there.

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