I'm an IT guy of a company. We have ordered some 16" macbooks for our developers but they're not charging/ booting up. When I try to boot up, a battery icon appears on black screen just like empty battery situation despite being charged for hours! I'm attaching a photo. I've tried SMC reset and other stuff mentioned in Apple website but no luck. I've 6 macbooks like that! Very disappointing… I'm just wondering, if anyone else come across this issue before or solved?
Regards!
Best Answer
This happened to me twice in the past day: I purchased both of the following model MacBook Pro 16-inch laptops and both exhibited the exact same behavior. They never booted. I never saw any screen other than the empty battery screen with charge icon. I used the 96W USB-C Apple power adapters that shipped with the Mac. Nothing. Two lemons in a row!
MBP 16.0 SG/2.4GHZ 8C/32GB/5500M/2TB-USA Part Number: MVVN2LL/A $3,899 retail price
Third time's a charm? I'll let you all know later today...