My iPhone 5 is having a strange problem that affects phone calls only. (And yes, I've tried rebooting.)
Regular Phone Call
When I call someone, or someone calls me (whether via iPhone or non-iPhone), the call seems to connect, but there is no audio for either participant. They can't hear me, and I can't hear them.
The result is the same whether using speakerphone or not.
Microphone & Speaker OK?
The microphone works fine — I can make Facetime calls (either audio or video), I can have it convert my speech into text, etc.
The speaker you hold up to your ear works fine — I can hear just fine on Facetime calls.
The speaker you use to broadcast sound to everyone nearby works fine, too — I can play music and watch videos.
Network Behavior OK?
The phone's ability to connect to the cellular network seems normal, too. I can make and receive Facetime calls via the cellular network, connect to the internet, and send/receive texts (for both iPhones and non-iPhones).
What can I do to fix this problem? (Or at least diagnose it further…)
(After months of trying things, I was unable to fix the phone and simply bought a new one.)
Best Answer
Go into settings on your iPhone then General -> Accessibility, scroll down Call Audio Routing and finally tick Automatic. This should solve your problem.