IPhone – Unable to restore backup from iCloud in iPhone 12 pro max

backupicloudiphonerestore

I have a big-time issue with restoring a Backup from iCloud to my new iPhone.

  1. I traded the iPhone 6s and bought iPhone 12 Pro Max

  2. before trading I took backup of all my data on iCloud, then reset it and traded.

  3. When I started up the new iPhone 12 Pro Max, I got an option under App & Data to restore data from iCloud

  4. I successfully signed in but later it showed No Backups Available however, I could see the data on iCloud in a browser.

  5. I did not take backup using iTunes, hence could not restore it from my PC.

Here is the status of my iCloud backup, it says incomplete too. But not sure if this is the case than will I able to take the backup again that exists on iCloud ?

enter image description here

Best Answer

Yes. You can erase your new phone and run the setup again. Apple cloud servers are seeing outages and general slowdowns around product launches this week so I would check them before trying a restore.

You need these to be working for a restore: App Store, Apple ID, iCloud Account & Sign In, iCloud Backup, iOS Device Activation.

Others may be needed depending on your settings and expectations. Your process is solid and there’s not much you can do - whatever is in iCloud is all you can get so hopefully it’s just slow internet and you don’t have to get Apple Engineering involved to look at your backup logs and perhaps fix or deliver news on what can be restored at this point.

Related Question