I have a 1st generation iPhone which is suddenly failing to be able to sync with iTunes. It starts the sync process, but then part way through iTunes just hangs and becomes non-responsive. I have to kill the iTunes process to recover – even cancelling the sync on the phone leaves iTunes in a non-responsive state. The last status message in iTunes isn't consistent – sometimes it's copying an audio file from the phone, sometimes it's copying a video file to the phone.
Any tips for getting past or diagnosing the problem?
Best Answer
You seem to have tried all you can really do before proceeding to:
1) Put the phone in Recovery mode and go from there:
2) If recovery mode doesn’t work, it’s time to go to DFU (Direct Firmware Upgrade) mode:
It would be good if you tell iTunes to not auto sync:
Another idea is perhaps start with a fresh Library. Start iTunes by pressing alt and create an empty library in another folder in your hard drive. Try to sync from there. please note that this may wipe your phone if you’re not carefully.
If after all this it continues to fail, you may need to go to a Genius bar, but if it’s a 1st gen iPhone, you may be out of luck.