IPhone – iTunes reporting phantom songs on iPhone 4

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I've been trying to work out whats going wrong on my iTune library

When I was syncing my iPhone tonight I noticed that under iPhone>Music there were approx. 150 songs that were grey with a "sync" symbol against them as well as a check mark.

I was using iTunes Match with no problem up to now.

I switched off Match and synced. nada.

I deleted all the music on the iPhone using General>Usage>Music. They are still there.

the iPhone reports having no songs on it under About. I've tried dragging the songs to the iPhone with match switched off and only some of them copy.

I switched on Match again. still there are 150 songs that are grey.

It looks like iTunes thinks that the songs should be on the iPhone but aren't.

Any suggestions?

Best Answer

See if this works for you... but this will remove ALL OF YOUR MUSIC FROM YOUR PHONE. So, I hope you have it somewhere else before doing these steps.

  • Uncheck "Sync Music" in iTunes on the Music tab for your iPhone.
  • Check "Manually manage music and videos" in iTunes on the Summary tab for your iPhone.
  • Go to the Music on the left tree under your iPhone in iTunes.
  • Select all of the music (CMD-A) and delete all of the songs.
  • Go back to the Summary Tab and click Sync.
  • At this point, your iPhone will have no music on it and will report that correctly.

This worked for my iPhone that was stuck in some weird limbo with Match. I was able to turn back on Sync Music and do the albums I wanted. Now my iPhone's Usage count matches iTunes.

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