IPhone – Issues & Errors with Restore from ios7 Backup to ios9 on iPhone 5

With iOS devices there are a lot of issues that can be happening between iTunes and the iPod. Backups can take a very long time depending on the amount of application data or the size of the camera roll at the time of the backup. Troubleshooting these issues go from very simple troubleshooting steps such as updating iTunes and restarting your computer all the way to the more advanced troubleshooting steps. If you are getting an error code, this can help you determine the exact issue, there is a really great article for troubleshooting the iPod on apples support site @ http://support.apple.com/kb/TS1275

Some steps that you can take to help isolate the issue would be trying a different USB cable (if you have one) or different USB port (should be USB 2.0), if you are connecting to USB through USB hub or extender try plugging it directly in to the computer, creating a test windows user account can also save a lot of headaches by letting you know it is something specific to that user account, and trying to sync music on another computer. I would try walking through that article and if your still having issues after that to try contacting apple or setting up an appointment at an apple store to make sure there is nothing wrong with the actual hardware of the iPod. Best of luck

I had the same issue (I use iTunes on Windows 7). I Bought a new iPhone 5 and used the Backup / Restore method to move my stuff from the old iPhone 4S to the new one. The process only restored all the Apple apps, plus Contacts, Phone Calls, and Messages. When I tried to backup again - hoping it would restore the rest - it went through a restore process in iTunes (for about 5 minutes) and then I got the message that my iPhone will restart but never did (I had to restart it manually).

What I also noticed was that, when I retried, the Backup seemed to be very quick.

I called Apple Support who said that there is a problem with the Backup process. I would be able to restore my Apps via the Purchased Apps process but I would lose all my user data (such as games progress). I was extremely frustrated because I use my iPhone and iPad as tools, not game devices.

I went to the App Store on the iPhone and started downloading some of the Purchased apps from the what seemed to be the iCloud. To my surprise, all app data was there (eg. WhatsApp chats, and The Vault data). I am not sure how this works because I never deliberatelly setup app backup on the cloud, but I suspect that the "Documents and Data" == "On" setting on Settings --> iCloud does exactly that, and in return does not include this information on the PC backup.

All seems fine now (at least for the apps for which I care and tried). The issue I still have is this uncertainty on what exactly is my iPhone doing and where is my stuff at any point in time.