As you can see here, my iCloud storage doesn't add up. This also shows the same on my iPhone.
As you can see, Backups still takes up 3.86 GB of space, even though I deleted it (because i had no space left to backup, deleting the current backup usually allows me to do a new full backup). What can I do to restore my iCloud space?
IPhone – iCloud storage doesn’t add up
backupicloudiphone
Related Solutions
I found a solution to my problem. So for future readers:
Mail is caching (Bug?) the storage space in Mail. So after deleting a few thousands E-Mails, the space is still taken.
The solution:
Insert a few E-Mails back in archive. After importing a few E-Mails again, Apple is updating the cache.
Guide:
- Deleting every E-Mail in archive
- Spotting that the space is still taken
- Insert 3-4 E-Mails back to archive
- Waiting until the space is updated (look at iCloud.com)
- Deleting the 3-4 E-Mails in archive
What to do when you do not have enough storage because your backup size is too large:
- Delete the current backup on your iCloud for that specific iOS device.
- Your iCloud backup is now automatically turned off, so turn it back on.
- A new backup is made and has a reasonable size.
Theoretically your phone could crash in the short while you do not have a backup, so you could run an iTunes backup first.
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Best Answer
This might be a little late but I had the same problem. Went to the genius bar and they said to call Apple Care. I called Apple Care three times. The first two people said that there are other item which could be taking up space and couldn't provide a solution. The third one was more experienced and fixed the problem within minutes. She had access to the "iCloud support tools". This is a tool the Apple iCloud team has access to (but we as consumers don't). She used the iCloud storage repair kit and within minutes, my devices refreshed and the free space showed up. Apparently this problem occurs when you upload a file, it gets corrupted, then once deleted, iCloud doesn't recognise the space as being free. Hope this helps.