I received my wife's old iPhone and created an Apple account in my name. When I go to settings her name pops up. I hit that and it wants her password, however she doesn't remember. She no longer has the email she signed up under so I can't have an email sent to the account. Is there a way to change the name and account?
IPhone – How to reset Apple ID password without email access
apple-idiphone
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Perhaps you could try addressing the problem from the other side of the issue. When I faced a similar problem with my now defunct student email address on another account, the solution turned out to be contacting the IT department of my old school and convincing them to temporarily re-instate my student email address. Once I convinced them to do it, it turned out to be a really simple process. I was able to change over and recover passwords from several services tied to the old email address, and once completed just had them deactivate it again. Your milage may vary depending on your educational institution, but it's definitely worth a shot.
Focus on iTunes billing support. When you need support on a device and the software support window is over, you pay for that help.
iTunes billing support is generally free since you can't spend more money in the store without a working account. You always have to get a support person to call you since people that have access to the store accounts are a very limited subset of all the support personnel.
Just be persistent - keep good notes, provide a phone number where they can reach you and have all the details of the account you can muster ready. Things like purchase history, credit card bills so you can tell the person the last two or three purchases made from that account in terms of date, transaction number and amount.
Once you've gotten the password reset, you can go back and fix all the security questions at https://appleid.apple.com
Worst case, you can add a new email address to the account, verify it, and then see if you can send a security question reset after that email is verified by Apple and in use for a week or so. Also - make more purchases from that account (free apps are fine) to show that the device that was registered to that account is still in use and still associated with the account even though the email address on file is new.
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Best Answer
Go to Apple's iForgot page and enter your Apple ID. From there, choose the Security Questions option and answer the questions. If you are correct, you should be able to reset the password. If not, you may have to contact Apple Support or go into an Apple Store.