My wife received a used iPhone and decided to set it up herself. I thought that there would be no problems: what could go wrong there? but everything turned out to be much more serious
Briefly about the sequence of her actions:
- The old Owner has left iCloud.
- Setup for FaceId, and entering the confirmation password(twice).
- Next, enter iCloud – and here the epic fail happened. The wife switches to the numeric keypad and enters the password (6 digits) from step 2 :).
Then he asks to enter the password for unlocking. The password that was set in step 2 is not suitable – it blocks when entered for 5/15 minutes. There is no way to go back to entering another AppleID.
As I understand it, at step two someone's real ID was entered (I just didn't know that you can enter it in the form of a 6-digit code) and now you need a password to unlock.
There is no password for this and there is no way to find it either.
can "Recovery mode" help me? if yes – is it not dangerous?
or do I need to use dfu?
What can be done in this situation?
Any advice – I will be very grateful.
p.s. a very scary decision if the user can make a mistake here – but there is no way to go back.
Best Answer
You seem quite panicked and distraught. Your question was very confusing and you may have misunderstood the situation, but from what I could have gathered I can provide these pieces of advice:
If after following these steps, you still can't setup the device, your best option is to go into an apple store and get them to correctly assess the issue your having and get them to fix it.