My iPhone 11 went in for damage assessment on 9 January, which is when I did an iCloud backup of everything. The same day I pulled out my iPhone 7 and restored from iCloud to get all my WhatsApp messages onto that phone. Today I received a replacement iPhone 11 and restored the new phone from the iCloud backup of my iPhone 7.
My problem is that WhatsApp will only restore the messaged from 9 January – the iCloud back I made on the previous iPhone 11.
I don't want to lose all the messaged that I received between 9 January and today.
I have tried deleting the WhatsApp backup on iCloud and recreating from the iPhone 7, but somehow the backup restore that the new iPhone 11 finds is from 9 January.
I deleted the old phone from iCloud and re-attempted above, with no differents.
I reduced the size of the WhatsApp backup on iPhone 7 by removing a lot of media and then confirmed on both phones that the WhatsApp part of iCloud storage is the reduced size.
Research indicates that there are 2 backups for WhatsApp – one for the application itself stored on iCloud and another for iCloud backup. I think that my problem is the previous iPhone 11's iCloud backup.
Guidance, help, please.
Best Answer
Resolution: Delete iCloud backup for my previous iPhone 11, then reset new iPhone 11 and restore from the iPhone 7 backup, which is now the only backup. This worked.