I used to have an iPhone 5c and i used iTunes to back up it on my windows laptop.
Now I've got an iPhone 7 and I am trying to set it up but I can't. First, I entered my iCloud and tried to "restore from iCloud backup". It works until it is 99% and then it gives me a message that it can't be done.
I tried to get the backup from iTunes "restore from iTunes backup". The laptop didn't recognize the phone and told me that it needs the last version. I tried to download it but it didn't work either.
Now if I choose to "set up as new phone" will all my data be lost, especially my contacts, notes, whatapp history, photos, etc?
What do I need to do to get it working?
Thanks
Best Answer
iOS backups are tied to the version of iOS on your device. You can't restore a backup on a device running and older version of iOS than was used to make the backup.
I had the same problem last week with my new iPad. It shipped with some version of iOS 9. Here's what I did to fix it:
You can also use iTunes on your Mac to download and install the iOS update.