backupiphone
I have recently broken the screen on my iPhone 6 and want to back everything up before I take it into apple to be repaired.
My problem is when I go to back the phone up in iTunes, it wants my pincode. I can't put my pincode in as my screen is broken!
The screen seems to be responding to key presses as it vibrates when I touch the screen where I think the numbers are, but this still doesn't work.
Does anyone know a way I can get a backup of my phone despite this issue?
Ask Apple if there is a store near by. Usually they charge $129 (plus tax) to fix a broken iPhone 5s screen. If you can't get to an Apple store, you can mail your device in to Apple for a shipping fee of $6.95. If you purchased AppleCare+ ($99 for two years) for your device, you'll only have to pay $79 for a screen repair -- though AppleCare+ only covers two incidents of accidental damage. If you don't have Applecare+ you can choose a reliable supplier to buy a screen replacement and then do the repair by yourself or a repair man.
You have to make a backup of the loaner phone to have it available to restore on your repaired phone.
You already appear to have done so on your phone, but if needed, steps described by Apple are:
Make a backup using iTunes
- Open iTunes and connect your device to your computer.
- Save content that you downloaded from the iTunes Store or App Store by clicking File > Devices > Transfer Purchases. If you're using Windows and you don't see a File menu, press the Alt key.
- Wait for iTunes to finish transferring your purchases. Then, click File > Devices > Back up. If you're using Windows and you don't see a File menu, press the Alt key.
- After the process ends, you can see if your backup finished successfully by clicking iTunes Preferences > Devices. You should see the name of your device with the date and time that iTunes created the backup.
Follow more steps if you need help making an iTunes backup. Learn how to encrypt your backup.
Best Answer
As far as I'm aware, entering the pass code is a security feature when you backup for the first time to a different iTunes/computer. You can't get around it, however its possible that Apple will be able to repair the screen without wiping the phone. Maybe even mention you haven't backed up the phone when you take it to get repaired and see if they can do anything for you