Recently, when I am on a call that requires pressing a number on the keypad (for instance: to select an option or join a WebEx), I can press the appropriate button and I see the press respond and hear the tone, but the other end of the line does not recognize that the number was pressed.
I thought it was only WebEx, but two other calls did the same thing today (one of them being an Apple support call).
How can I fix/debug this?
I tried searching Google for "iPhone 6 numeric keypad not working" but came up empty. Is there another term I should use in my search?
Best Answer
As an update, I have not had this happen since upgrading my phone to iOS 10, so I can only assume that it was a bug with previous versions of the operating system.
Aside from that, I have not found a "solution".