I bought an iPhone 6 64GB in Space Gray from 5th avenue NY 14 days ago. I can see a grayish area at the top right corner, near to the charge display. It's hard notice in full brightness, but noticeable in low brightness which annoys me a lot. I know it will be tough to make apple genius understand but still can't live with it. I want to replace my phone. Will this one be covered by warranty policy? I have a slight hairlike scratch on the display.
IPhone 6 backlight issue, burn-in
displayiphonewarranty
Best Answer
The iPhone warranty in the US doesn't cover physical damage or cosmetic issues. The scratch will likely be judged that way unless it interferes with a function like multi touch.
Similarly, the return policy / window might be your best bet - especially if the LCD quality is clearly different than the rest of the display phones. Just because a light scratch happened - if there's a problem with the overall display, I would assume you'd be able to request an exchange / repair / warranty service to address the backlight and not the scratch.
If Apple's repair option fixes the scratch too, so be it - that's their issue and not yours IMO.
Lastly, get in sooner rather than later. Also, if you didn't buy the phone outright - be sure your carrier is OK issuing a second subsidy before returning the phone.
Sorry this isn't simple - but you've got multiple aspects to a repair/return to consider.